Call Home is embedded in the device with access to real time diagnostics, logs, and environmental data. The goal would be to detect, communicate, and resolve a problem before it results in a device failure.
Smart Call Home does not detect rogue devices in a network.
if ping cisco.tools.com is not working Please add the following
command:# config t ip host tools.cisco.com 220.127.116.11port 443 should
be opened on the device, request the customer network/security admin to
open port 443 Also please collect the call home ...