In the Cisco Shared Support model, partners remain the primary contact for their customers, selling and delivering their own brand of services while having access to Cisco technical expertise, software support, and logistics infrastructure. To learn more about partner programs, please visit the Channel Partner area on Cisco.com:
These are great questions, but beyond the focus of the Smart Call Home community. Please contact your Cisco account team to discuss your questions in greater detail. They are better equipped to handle more in-depth questions that are specific to your needs. If you need help contacting your account team, please visit
if ping cisco.tools.com is not working Please add the following
command:# config t ip host tools.cisco.com 22.214.171.124port 443 should
be opened on the device, request the customer network/security admin to
open port 443 Also please collect the call home ...