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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Community Member

Which events trigger service requests?

Hello,

I know that SCH has sophisticated algorithms to evaluate the notifications from devices but, is there an easy answer for a customer who asks which events trigger Service Requests?

regards,

Gabriel Tlalpachicatl

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Cisco Employee

Which events trigger service requests?

Hello Gabriel,

Under the SCH technical resources there is a document 'Smart Call Home Monitoring Details'. This provides specific details for each diagnostic, environmental, and syslog alarm by device.  It should also show if a SR would be opened.

Tim

2 REPLIES
Cisco Employee

Which events trigger service requests?

Hello Gabriel,

Under the SCH technical resources there is a document 'Smart Call Home Monitoring Details'. This provides specific details for each diagnostic, environmental, and syslog alarm by device.  It should also show if a SR would be opened.

Tim

Community Member

Which events trigger service requests?

Thank you Tim.

For future references, the link to this document is below:

http://www.cisco.com/assets/services/smart-call-home/monitoring-details-for-smartnet-service/

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