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Smart Call Home Events

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03-06-2012 01:00 AM PST thru 03-06-2012 01:00 AM PST

Read the bio

Bryan is a Technical Marketing Engineer in the Technical Services Product Management group at Cisco. He is an expert in the configuration, registration, and operation of Smart Call Home. He has worked at Cisco since 2003, as a solutions architect, IT manager, and IT architect.

Topic covers in the event are: an description of the Smart Call Home and Device Diagnostics offerings. and a detailed overview of the services, discuss deployment options, and answer any questions you might have.

Webcast related links:

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11-05-2012 01:00 AM PST thru 11-16-2012 01:00 AM PST

Read the bioWith Bryan Williams

Welcome to the Cisco Support Community Ask the Expert conversation with Cisco  expert Bryan Williams. This is an opportunity to learn and ask questions  about  Cisco Smart Call Home, a support feature that helps detect and resolve critical problems faster and with less effort through internal diagnostics and support automation, and is included with most Cisco support contracts and runs in a wide variety of cisco devices.

Bryan is a Technical Marketing Engineer in the  Technical Services Product Management group at Cisco. He is an expert in the  configuration, registration, and operation of Smart Call Home. He has worked at  Cisco since 2003, as a solutions architect, IT manager, and IT  architect.
 
Remember to use the rating system to let Bryan know if you have received an adequate response. 

Bryan might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Services, Solutions and  Architectures sub-community   forum shortly after the event. This event lasts through November 16, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

      

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03-06-2012 01:00 AM PST thru 03-16-2012 12:00 AM PST

Bryan Williams

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get an overview of the Smart Call Home and Device Diagnostics offerings from Cisco. Smart Call Home is an embedded support feature available on a broad range of Cisco products, provided at no additional cost, with an active SMARTnet, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract. Bryan is a Technical Marketing Engineer in the Technical Services Product Management group at Cisco. He is an expert in the configuration, registration, and operation of Smart Call Home. He has worked at Cisco since 2003, as a solutions architect, IT manager, and IT architect.

Remember to use the rating system to let Bryan know if you have received an adequate response.

Byran might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Services, Solutions and Architecture sub-community discussion forum shortly after the event. This event lasts through March 16, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

This event is the continuation from the live webcast that experts gave on Tuesday March 6th. You can review the slides of the presentation here

Additional Webcast Related Links


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01-16-2012 01:00 AM PST thru 01-27-2012 01:00 AM PST

Read the bioWith Bryan Williams

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn about Smart Call Home, an embedded support feature available on a broad range of Cisco products, provided at no additional cost, with an active SMARTnet, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract. Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. Bryan is a Technical Marketing Engineer in the Technical Services Product Management group at Cisco. He is an expert in the configuration, registration, and operation of Smart Call Home. He has worked at Cisco since 2003, as a solutions architect, IT manager, and IT architect.

Remember to use the rating system to let Bryan know if you have received an adequate response. 

Byran might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Services, Solutions and Architecture sub-community    discussion forum shortly after the event.   This event lasts through January 27, 2012. Visit this forum often to view responses to your questions and the questions of other community members.