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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Videos

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This video describes user roles, Cisco.com IDs, and best practices for their use when configuring and registering devices to use Smart Call Home.

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Learn how to easily set notification preferences in Smart Call Home.

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This short video walks through a Smart Call Home customer case on a Cisco Unified Computing System device.

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View this short video describing a recent TAC case to see how Smart Call Home adds value for our customers.

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Bryan is a technical marketing engineer in the Technical Services Product Management group at Cisco with expertise in Smart Call Home.

This video is the live session given with an overview of the Smart Call Home and Device Diagnostics offerings, inlcuding the services and discuss deployment options. Many questions from the audience were answered

 

Webcast related links:

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Updated to include additional registration details and the bulk registration process. Learn how to quickly configure and register your devices. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract.

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Describes the lifecycle of a Smart Call Home alert, from creation to closing the service request. Includes resources and links.

 

You can watch this related video for more information on how to set up your device for Smart Call Home.

 

Need help with Smart Call Home? Contact the Smart Services Bureau. Available globally, they can help you register your devices and answer any questions you have about Smart Call Home.

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Learn how to quickly configure and register your devices for Smart Call Home in this short instructional video. Cisco Smart Call Home is included at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract.

 

Need help with Smart Call Home? Contact the Smart Services Bureau. Available globally, they can help you register your devices and answer any questions you have about Smart Call Home.

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