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Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal Announcement

The Smart Net Total Care portal will be affected by system maintenance release this weekend. The maintenance window is: Friday Sept 22, 2017 18:00 PDT to Friday Sept 22, 2017 23:00 PDT The portal will be unavailable during the system maintenance window. Uploads queued starting on Friday (9/22/2017) at 15:00 PDT, and will execute after the maintenance has completed. If you have questions, please post them in this community.

The Smart Net Total Care survey is coming!

Active portal users will be receiving an email invitation this week to participate in the quarterly feedback survey. You can respond to the survey from either your computer or mobile device. Look for an email invitation to participate, and tell us about your recent experience using the collector and portal.

Introducing the SNTC Status Page

This page provides up-to-date information about the availability and performance status of the SNTC portal and inventory upload processing. You may also subscribe to regular updates on this site. The status page has been created due to great feedback from users like you.

Smart Net Total Care Blogs