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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal Release 4.3 is Available!

Review the Release Notes to learn all the details.
New in this release is the ability to delete inventories within the portal. Details are available in the SNTC Portal User Guide and you can see this in action in the Inventory Deletion how-to video.

CSPC Collector Update Available

A new collector version (version 2.7.4) is available. We recommend you update to take advantage of security updates that address the Meltdown and Spectre vulnerabilities, and new ease of use enhancements. Refer to the CSPC Release Notes for details. You can find all the information to install a new collector or upgrade an existing one on the CSPC support page.

To upgrade an existing collector to the latest version, follow the instructions in the CSPC Upgrade Guide.

For new collector installations, the 2.7.4 collector software is available on the download page. The CSPC 2.7.4 OVA image can be used for all network size situations (x-small, small, medium and large) and then upgraded within the CSPC UI using the Software Updates tab.

Smart Net Total Care Blogs

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This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If you want this imported inventory information to be available in the SNTC 4.0 portal you must follow the steps in the attached document.

 

Click on the attachment below to view the process document.

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The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector.  We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and receive answers to any questions or inquiries they may have. We do remind users that this is a public forum and that private or proprietary information is not to be shared; this includes but is not limited to customer names or CCO IDs, network details, login credentials, etc.  If a Cisco SME requests private information from a user to facilitate issue resolution on the Community, we request that user utilize the Private Message feature. 

 

This blog directs users on how to share sensitive information with the supporting SME via the private messaging feature.

 

Process:

1. Login to the Support Community

2. Click the requesting SME's name in the reply.

Community_PM1.png
3. Click Send Message button.

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Prerequisites and Best Practices

  • We request you only utilize the private message function when prompted to do so from a Cisco SME in regards to an ongoing discussion thread on the public forum
    • Post all initial inquiries to the public “Discussions” forum. The supporting SME will direct you to send a private message if delicate information is required, otherwise please post directly to the public thread.
  • Please only use this feature for exchange of private, proprietary information. All other communications should be posted to the public thread on the SNTC Community.

Author:Justin Min, CSE Smart Service Support

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The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimization. The collector polls essential inventory and configuration data from Cisco devices, enabling us to:

  • Analyze the performance of your environment
  • Identify risks and vulnerabilities
  • Make recommendations for optimization
  • Develop 90-day plans
  • Provide continuous measurement of progress and improvements

Information security teams are understandably cautious when installing monitoring software in their environments. Security is a top priority for Cisco. The Common Services Platform Collector (CSPC) is managed with full scrutiny with regard to preventive methods and actions to make sure of industry-leading protection.

Check out this overview of collector security

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The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimization. The collector polls essential inventory and configuration data from Cisco devices, enabling us to:

  • Analyze the performance of your environment
  • Identify risks and vulnerabilities
  • Make recommendations for optimization
  • Develop 90-day plans
  • Provide continuous measurement of progress and improvements

Information security teams are understandably cautious when installing monitoring software in their environments. Security is a top priority for Cisco. The Common Services Platform Collector (CSPC) is managed with full scrutiny with regard to preventive methods and actions to make sure of industry-leading protection.

Check out this overview of collector security

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Your Cisco Team of Experts

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help you achieve your business goals.

This team could include a variety of experts who are backed by even more Cisco specialists, such as developers, business units, solutions engineers, technical assistance, and product development teams. 

You have a lot of expertise to help you optimize your network. Learn more about the roles that can comprise a Network Optimization Team

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Helpful insights for preparing for a quarterly business review and uses resources about network compliance analyses Read more...

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Learn about the types of analysis your NCE can do with the information gathered by the collector. Read more...

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The Common Services Platform Collector

The collector performs three distinct tasks:

  • network discovery
  • data collection
  • secure data upload

 

The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this process along by:

  • filling out the collector questionnaire
  • creating a seed list of your network devices
  • working with your information security team to make sure of data access and protection.

 

If you want to learn more about preparing for the collector, check out: http://demand.cisco.com/cspc.

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