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Smart Net Total Care Events

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02-15-2017 09:00 AM PST thru 02-15-2017 10:00 AM PST

Are you looking for an easier way to manage your Cisco installed base and contracts? We can show you how with the smart capabilities included in your Smart Net Total Care contract. Check out this on-demand webinar where we demonstrate how you can get started with Smart Net Total Care, register on the Smart Net Total Care portal and start using the service to streamline operations and realize maximum value.

During this 60-minute webinar, Cisco experts discuss how to:

  • Register on the Smart Net Total Care portal
  • Review collection options
  • Realize value from the Smart Net Total Care portal

You are already entitled to smart capabilities. Let us show you how to use them to make your job easier.

 

  

Video   Webinar Replay

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12-06-2016 10:00 AM PST thru 12-06-2016 11:00 AM PST

Is your network ready for 2017? 

Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs.

Cisco experts covered how to:

  • Streamline Renewals with Service Coverage Management
  • Plan Ahead with Product Lifecycle Management
  • Secure Your Network with PSIRTs and Threat Alerts

 

Video   Webinar Replay

 

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10-11-2016 08:00 AM PST thru 10-11-2016 09:00 AM PST

 

Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service?

Check out our quarterly feature update webcast on October 11, 2016.

In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job easier, and how you can use them.Learn more about what’s new and what’s changed within the Cisco Smart Net Total Care portal, the Cisco® Threat Awareness service, and foundational tools such as My Devices and CLI Analyzer.

Cisco experts discuss:  

  •         More visibility into Product Security Incident Response Teams (PSIRTS) with added parameters
  •         Enhanced Cisco Smart Net Total Care portal reports
  •         Partner user management within the Cisco Smart Net Total Care portal
  •         Partner management of the Cisco Threat Awareness service
  •     Contract-based import with My Devices

 

Video   Webinar Replay

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06-07-2016 06:15 PM PST thru 06-07-2016 06:15 PM PST

Learn how to get started in the Smart Net Total Care portal and realize the value of its smart capabilities

 

 

 

 

 

Are you looking for an easier way to manage your Cisco install base and contracts?  We can show you how with Smart Net Total Care.  Check out this webinar recording where we demonstrate how to complete the registration process, upload your inventory, and start using the Smart Net Total Care portal.

 

With Smart Net Total Care robust install base discovery, collection, and upload options, you can anticipate and resolve network issues more quickly, reduce costs, and manage risks better than ever before.  

 

During this 60-minute webinar, Cisco experts demonstrate how to:

  • Register, upload an inventory, and start using the portal
  • Access resources available to help automate data collection and enhance your portal experience
  • Determine which inventory collection option is best for you

 

You are already entitled to smart capabilities.  Let us show you how to use them to make your job easier.

 

 

Video  Webinar Replay

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01-19-2016 01:00 PM PST thru 01-19-2016 01:00 PM PST

View Video: How to Set-Up Your Delegated Admin

Currently a Smart Net Total Care Customer Admin?  Looking to add or remove user access?  Need to assign user roles for the SNTC portal?

First you need to Set-Up a Delegated Administrator.

Give us 5 minutes and we will show you how.

View Video: How to Set-Up Your Delegated Admin

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08-09-2015 09:15 AM PST thru 08-09-2015 09:15 AM PST

Switch Over to Smart Net Total Care 3.x

 

 

You demand a more responsive, intuitive and flexible smart support solution.  Smart Net Total Care Version 3.x delivers!  And it does this while continuing to deliver the risk mitigation, operational efficiency, and faster problem resolution you have come to expect from Smart Net Total Care.

View our video demonstration of:

  • Setting-up New Portal Users – Using the “CSAM” tool
  • New User Experience – Review portal layout and functionality
  • New Consolidated Reporting – Group and summarize multiple inventories
  • Service Management Workflow – Identify coverage risks including coverage gaps and expiring or overdue contracts

Presenter:

 

Subashree Krishnan Cisco Systems, Inc. Manager, Product Management

 
 

 

  Click Here to Watch!

 

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Smart Edge

We're here to help you master Smart Net Total Care

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09-15-2015 02:45 PM PST thru 09-16-2015 02:45 PM PST

Data to Insights: Quick Tips for Data-Driven IT Decision-Making

 

Are you ready to turn your data into actionable insights?  Quickly assess network risks and prioritize team resources by learning how to use Excel macros to build an alerts heat map using data from Smart Net Total Care.

Use data from Smart Net Total Care to make faster, more informed decisions.  Quickly apply best practices developed with your peers around the world.  Assess network risks and prioritize team efforts by building a clear view of your installed base. 

 

This video demonstrates how to:

Map at-a-glance views of key End-of-Life and End-of-Support dates and affected devices

Identify network risks and refresh opportunities

Establish a consistent software policy to minimize downtime

Presenter:

Rob Jones

Mr. Rob Jones

Cisco Systems, Inc.

Customer Success Manager

 

 

   Play Recording (52 minutes)

 

Smart Edge

We help you master Smart Net Total Care faster.

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08-18-2015 12:00 PM PST thru 08-18-2015 12:00 PM PST

Role-Based Access Control & Segmentation

 

Did you know that you can easily manage access so your Smart Net Total Care users only see the information relevant to them?  With Smart Net Total Care, you can control and segment access to data, enhancing your network security and making it easy for your users to quickly access the information they need to make informed decisions.

View our video demonstration on how to:

  • Segment and restrict inventories
  • Assign role-based access controls
  • Set-up multi-user role support

 

Presenter:

Jawaid Iqbal

    Cisco Systems, Inc. Technical Marketing Engineer

 
 

 

   Play Recording! (41 minutes)

 

Smart Edge

We're here to help you master Smart Net Total Care

 

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03-30-2015 09:30 AM PST thru 03-30-2015 09:30 AM PST

Collection Best Practices

Webinar and Live Demonstration

 

Join us for our Collection Best Practices webinar to learn how to better leverage your Cisco Common Services Platform Collector (CSPC) to more quickly and accurately reach your network inventory.

 

    Play recording (54 min)

 

Aiming to improve your Smart Net Total Care and CSPC usage experience, this free, instructor-led 90-minute webinar with live demonstrations will review best practices for:

  • CSPC configuration and usage
  • Device Management (Discovery, Collection and Upload)
  • Basic Collection Troubleshooting Techniques
  • Contacting Smart Net Total Care Support
     

Target Audience: This webinar is designed for technical resources who manage the CSPC, however we encourage anyone interested in Smart Net Total Care to attend.

 

Why Attend? The CSPC is the essential part of Smart Net Total Care and ensures that your valuable network data is discovered, collected and securely delivered to Cisco where it is enhanced and presented on the Smart Net Total Care Portal. The focus of this webinar is to provide you with the tools and knowledge you need to perform timely discoveries, collections and uploads, ensuring current and accurate inventory data on the Smart Net Total Care Portal. Our expert presenters will address common customer questions on credential configuration, scheduling collections and uploads, automating discoveries, understanding which discovery type is best for which network, analyzing discovery results, and more.

Play Recording