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Announcements

SNTC Onboarding/Registration Issue

June 10th: We are experiencing an issue with SNTC onboarding/registration. We are working on the same and will provide periodic updates. We apologize for the inconvenience.

Cisco Common Services Platform Collector (CSPC) 2.10.0.3 Patch Available

June 8th - Cisco is pleased to announce the release of CSPC 2.10.0.3 patch. This new patch requires 2.10 or 2.10.0.1 or 2.10.0.2 to be installed on CSPC. We recommend CSPC 2.10.0.3 for ALL current and new installations. This release includes updated RP 4.16.

The new 2.10.0.3 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 Patch Available

March 25th, Cisco is pleased to announce the release of CSPC 2.10.0.2 patch. This new patch requires 2.10 or 2.10.0.1 to be installed on CSPC. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 patch is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.1 OVA Available

January 31st, Cisco is pleased to announce the release of an OVA file (virtual machine image) for CSPC 2.10.0.1. This new OVA file combines the 2.10 OVA and 2.10.0.1 patch into one OVA file to download and deploy. We recommend CSPC 2.10.0.1 for ALL current and new installations.

The new 2.10.0.1 OVA file is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) 2.10 Collection

December 21, 2021, On Installation: If 2.10 startup job(/etc/rc.d/rc.local) is running for more than 20 mins then try pressing Alt+F1 through Alt+F6 to shift to alternate virtual terminals and you may see one of them waiting for with the admin password prompt. (if so, enter password)

November 16, 2021, We have identified an issue with CSPC 2.10 where inventory process is being stopped. The solution for this is to follow these steps:

1) Restart the CSPC service through CLI, once the services are up, Login to the CSPC GUI

2) Go to Settings -> Discovery Settings, set the "Serial Number Duplicate Check" to "No"

3) Trigger the Collection Profiles and verify Collection Profiles complete.

If you are still experiencing any issues with CSPC 2.10 please contact our support team.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

NOW AVAILABLE: Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Cisco CyberSecurity

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

 

Common Services Platform Collector (CSPC) 2.11 Release Announcement

Cisco is announcing the availability of CSPC Version 2.11 which replaces all CSPC 2.10 versions. This release includes the new Alma Linux OS 9.3, support for device Rule Package 4.20 and the latest security updates. CSPC 2.10 versions which uses Red Hat’s CentOS 7 will be End of Life June 30, 2024. We always recommend upgrading to the latest version of CSPC software.

CSPC 2.11 Documentation

CSPC 2.11 Software Download

Services (SNTC) APIs on the new platform

We have completed migration of Services APIs to a new platform. If you are having issues with your APIs, please open a TAC case.

SNTC Portal and Chrome / Edge Browsers

The SNTC portal is currently experiencing display issues when using a Chrome or Edge browser.  Our team is working to resolve the issue an expect the resolution by May 19th. We will keep you posted on any updates on this site.

* For those users that can only use a Chrome or Edge browsers, Chrome / Edge on an Apple iPad is working, please use this option if possible.

Smart Net Total Care Role Assignments Not Processing

Assigning new roles for users in the Cisco Service Access Management (CSAM) tool has not been processing properly to the Smart Net Total Care portal, and the roles assigned are not being activated. Our Team is working to get this corrected as soon as possible. If you are experiencing this, please create a discussion, and we will get the details from you, and manually complete the process. We are sorry for any inconvenience this has caused. We will notify you when this has been resolved.

All Collectors Data Grid

The All Collectors data grid should be available to users. If you are generating a new CSPC Certificate. Please clear your browser cache before downloading the certificate.

 

Cisco Common Services Platform Collector (CSPC) Release 2.10.0.7 Available

Aug 09, 2023 - Cisco is pleased to announce the release of CSPC 2.10.0.7 patch. This new patch requires 2.10, 2.10.0.1, 2.10.0.2, 2.10.0.3, 2.10.0.4, 2.10.0.5 or 2.10.0.6 installed on CSPC. We recommend CSPC 2.10.0.7 for ALL current and new installations. This release also includes Rules Package 4.19.

The new 2.10.0.7 patch is available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) Patches 2.10.0.2-2.10.0.6 Available

Cisco CSPC patches 2.10.0.2-2.10.0.6 are available for download in the Software Download Center.

Cisco Common Services Platform Collector (CSPC) 2.10.0.2 ISO Available

April 27th, Cisco is pleased to announce the release of CSPC 2.10.0.2 ISO. We recommend CSPC 2.10.0.2 for ALL current and new installations.

The new 2.10.0.2 ISO is available for download in the Software Download Center.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Archived Smart Net Total Care Events

Paulo Uehara
Level 1
Level 1

ISSUE ACESSING SMART PORTAL

Hi guys.

 

Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea what can be done ?

 

Thank you.

 

Clecimar

‎08-20-2019 11:01 AM
11 Comments
0 Helpful
Zhe Wang
Level 1
Level 1

Register for Portal Access Failed

A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the partner.

Contract: 95359408

Email: service@nantian.com.cn

CCO: wangyang

Read more...

‎11-16-2017 05:56 PM
0 Comments
0 Helpful
Geeta Menon
Cisco Employee
Cisco Employee

3 Ways to Ready Your Network for 2017 with Smart Net Total Care

Is your network ready for 2017? 

Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs.

Cisco experts covered how to:

  • Streamline Renewals with Service Coverage Management
  • Plan Ahead with Product Lifecycle Management
  • Secure Your Network with PSIRTs and Threat Alerts

 

Video   Webinar Replay

 

‎11-11-2016 12:08 PM
0 Comments
0 Helpful
Geeta Menon
Cisco Employee
Cisco Employee

Enhancing the Customer Experience with Smart Net Total Care

 

Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service?

Check out our quarterly feature update webcast on October 11, 2016.

In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job easier, and how you can use them.Learn more about what’s new and what’s changed within the Cisco Smart Net Total Care portal, the Cisco® Threat Awareness service, and foundational tools such as My Devices and CLI Analyzer.

Cisco experts discuss:  

  •         More visibility into Product Security Incident Response Teams (PSIRTS) with added parameters
  •         Enhanced Cisco Smart Net Total Care portal reports
  •         Partner user management within the Cisco Smart Net Total Care portal
  •         Partner management of the Cisco Threat Awareness service
  •     Contract-based import with My Devices

 

Video   Webinar Replay

‎09-19-2016 09:14 PM
0 Comments
0 Helpful
Karen Marshall
Community Member

Switch Over to Smart Net Total Care 3.x

Switch Over to Smart Net Total Care 3.x

 

 

You demand a more responsive, intuitive and flexible smart support solution.  Smart Net Total Care Version 3.x delivers!  And it does this while continuing to deliver the risk mitigation, operational efficiency, and faster problem resolution you have come to expect from Smart Net Total Care.

View our video demonstration of:

  • Setting-up New Portal Users – Using the “CSAM” tool
  • New User Experience – Review portal layout and functionality
  • New Consolidated Reporting – Group and summarize multiple inventories
  • Service Management Workflow – Identify coverage risks including coverage gaps and expiring or overdue contracts

Presenter:

 

Subashree Krishnan Cisco Systems, Inc. Manager, Product Management

 
 

 

  Click Here to Watch!

 

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Smart Edge

We're here to help you master Smart Net Total Care

‎08-24-2015 09:31 AM
0 Comments
0 Helpful
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