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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

SNTC Portal Announcement

The below issue has been addressed.
**New portal users uploading their first inventory experienced an error on the Get Started screen with a message saying they need to select a single customer and a single inventory.** Confirmed fixed.

Smart Net Total Care Portal Release 4.3 is Available!

Review the Release Notes to learn all the details.
New in this release is the ability to delete inventories within the portal. Details are available in the SNTC Portal User Guide and you can see this in action in the Inventory Deletion how-to video.

CSPC Collector Update Available

A new collector version (version 2.7.4) is available. We recommend you update to take advantage of security updates that address the Meltdown and Spectre vulnerabilities, and new ease of use enhancements. Refer to the CSPC Release Notes for details. You can find all the information to install a new collector or upgrade an existing one on the CSPC support page.

To upgrade an existing collector to the latest version, follow the instructions in the CSPC Upgrade Guide.

For new collector installations, the 2.7.4 collector software is available on the download page. The CSPC 2.7.4 OVA image can be used for all network size situations (x-small, small, medium and large) and then upgraded within the CSPC UI using the Software Updates tab.

Smart Net Total Care Portal and Collector Discussions