Cisco CSPC collector version 2.7 upgrade

[fsozasanmartin76]

Hi there I had a CSPC Collector running version 2.4, I updated to version 2.7 via cli, since then I am not being able to access it via GUI. When I had version 2.4 I was able to login to the GUI Collector interface with no issues.  heres: a lillte more info.

 -Collector is installed on a UCS 220 M3 Appliance 

Upgrade procedure via cli

used the command  check update

download the sp-30.0.0-0-0-lnx64 image 

apply sp-30.0.0-0-0-lnx64 image

Up to this point I couldn´t log in to gui of the collector via https://xxx.xxx.xxx.xxx:8001

if I do a telnet to the Ip via 8001 port, it opens

telnet xxx.xxx.xxx.xxx 8001

Since gui didn´t work  I download the sp-30.0.2-0-0-lnx64 image via cli 

apply sp-30.0.2-0-0-lnx64

if I do a show version -b i get the following output:

admin# show version -d
Build-name : Collection Platform Software 2.7.2

Package-type : ServicePack
Version : sp-30.0.2-0-0-lnx64
Component : CSPC Base
Version : 2.7.2
Package-type : JeOS
Version : jeos-30.0.2-0-lnx64
Component : ConcsoTgw
Version : 1.6.7
Component : AdminShell
Version : 1.5
Component : Hardened CentOS
Version : 6.8 patch#0
Component : CASP
Version : 2.7.2
Component : LCM
Version : 1.5

Any guidance would be appreciated

[Supriya Patel]

Hi User,

What error are you getting and what login credential have you tried to login to GUI?

Thanks,

Supriya

[fsozasanmartin76]

Im using my cisco CCO and password, to double check the password, I test it on the cisco.com webpage, and access it with no issues. 

The error says wrong username or password. Please check your credentials

[Supriya Patel]

Hi Francisco,

Please send me screenshot of the GUI page where you enter your credential. That will give us more idea on the issue.

Thanks,

Supriya

[fsozasanmartin76]

I´m starting an upgrade to 2.7 via CLI, thanks