Customer cannot grant CBR access via CSAM

[anthonymai]

I have a customer that cannot provide us CBR access via the CSAM tool. The option is "gray out". The customer cannot select any user options. I have the CCO ID information ready. Please PM asap.

[Suchita Shewale]

Hi There,

Please share the details of Customer DA CCO ID, Partner CCO ID and Contract# between partner company and customer company.

Regards,

Suchita

[SmartnetInsight123]

Hello Suchita,

I have sent you a private message. Please let me know if you have received it. Thanks!

-Tony

[Suchita Shewale]

Hi Tony,

Thank you for your message. I have received the details, and am working further to resolve your issue.

I will keep you posted.

Regards,

Suchita

[Suchita Shewale]

Hi Tony,

I just wanted to let you know that CSAM team has been engaged and team is working further to resolve the issue. I will keep you posted with the progress.

Apologies for the inconvenience.

Regards,

Suchita

[SmartnetInsight123]

Hello team,

Any updates on this? Thanks!

-Tony

[Suchita Shewale]

Hello Tony,

Apologies for the inconvenience, our internal teams are still working on resolving the issue. I will let you know as soon as we have CBR role option enabled.

Regards,

Suchita

[Suchita Shewale]

Hello Tony,

The CBR role option should now be enabled.

Please ask Customer DA to proceed with CBR role assignment and let me know if there are any issues further.

Regards,

Suchita