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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Community Member

HI i did a pss instalation but i lost all password from cps collector and smart collector. How could i recover them?

HI i did a pss instalation but i lost all password from cps collector and smart collector. How could i recover them?

1 REPLY
Community Member

Hi Franck,There is no way to

Hi Franck,

There is no way to recover the installation of the server (CLI). A reinstallation from scratch is necessary.

The only exception: if your deployment was on a virtual machine (VM), you could redeploy it.

The list of questions asked during the installation is only valid if you lost your password to access the client (GUI).

Please rate this post if it was useful to you.

Regards

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