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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Cisco Employee

Is Smart Net Total Care affected by Heartbleed?

Hi everyone,

Is Smart Net Total Care affected by Heartbleed?

 

Thanks.

Regards, Sandra Kindly remember to mark questions as answered and please rate posts and answers if you find them helpful.
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1 ACCEPTED SOLUTION

Accepted Solutions

The Cisco security team has

The Cisco security team has confirmed that  Smart Net Total Care is ‘Not Vulnerable’ in the Cisco Heartbleed Advisory. The CSPC Collector 2.3 has been confirmed to contain vulnerable, though unused, OpenSSL libraries and is therefore classified as ‘Vulnerable’ in the Heartbleed Advisory. A patch to remove these unused libraries is available. Please refer to the Advisory for additional information and next steps, if applicable.  

3 REPLIES

The Cisco security team has

The Cisco security team has confirmed that  Smart Net Total Care is ‘Not Vulnerable’ in the Cisco Heartbleed Advisory. The CSPC Collector 2.3 has been confirmed to contain vulnerable, though unused, OpenSSL libraries and is therefore classified as ‘Vulnerable’ in the Heartbleed Advisory. A patch to remove these unused libraries is available. Please refer to the Advisory for additional information and next steps, if applicable.  

Community Member

Hello Kevin,Could you help

Hello Kevin,

Could you help provide any URL's that can point the customers or EPMs (such as myself) can download the patch, and maybe even provide details on the process?

Thank you,

John

Hi John,For PSIRT

Hi John,

For PSIRT vulnerabilities, it’s best to follow the process outlined on the Security Advisory page. The link for this vulnerability, [CSCuo29151], contains a description and links to relevant information, including a link to the known fixed release. 

Thanks,

 - Kevin

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