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New Member

Serial Number to Description and Warranty API

Is there any APIs that we can use to look up information the description and warranty/Smartnet based on a serial number?

We are building our own inventory management system and I have serial numbers of the Cisco devices.

Screen scraping from http://tools.cisco.com/scc/ is not how we want to handle thousands of devices.

We would like to integrate our service with cisco.com directly to pull any information..

email is rsmith@rsmith.edu

20 REPLIES
New Member

Serial Number to Description and Warranty API

Hello,

Thanks for the suggestion - we're interested in knowing how we can make it easier, more productive for you to do business with Cisco.   We're evaluating options for future APIs and will include your suggestion in that evaluation process.

Hall of Fame Super Gold

Serial Number to Description and Warranty API

Hi Cynthia,

We'd be interested too.

New Member

Serial Number to Description and Warranty API

Follow-up to the link about possible solution for tracking SN to device.  We do have an externalized web service (API) that provides end of life data including end of sale date, end of Cisco support, end of contract renewal date but nothing, at this time, for SN to warranty or SN to contract coverage.   The end of life web service does not include any service contract data.

New Member

Serial Number to Description and Warranty API

How do we get access to this API?  We will attempt to work with what you have.

New Member

Serial Number to Description and Warranty API

I used the email address in your post (rsmith@rsmith.edu) but got a delivery error.  Could you send the email to me - ccolloto@cisco.com - and we'll find time to talk.

New Member

Serial Number to Description and Warranty API

wierd, my profile shows the correct address.

rsmith@fscj.edu.

I will include two other people in the discussion as well.

cmartin@fscj.edu

dreiman@fscj.edu

New Member

Serial Number to Description and Warranty API

Hi - best way is for us to have a quick meeting (live!) to discuss.  I'll send an email so we can find time on our calendars.  Thanks for the interest.

Bronze

Was there ever a resolution

Was there ever a resolution to this?  Previously in my application I had just linked a device to the Service Contract Center and passed in the serial number in the URL:

https://apps.cisco.com/CustAdv/ServiceSales/contract/submitAdvancedSearch.do?method=loadAdvSrchResults&serialNumbers=SERIALNUMBER

However this link no longer works.  I'd much rather pull in contract data using the external API like I'm doing for end of sale, end of contract renewal, etc.

Specifically, I want:

  • Service Level (SNT, SNTP, etc.)
  • Installed At Site Address
  • Contract Number

Thanks,

T

New Member

Serial Number to Description and Warranty API

I have found in previous posts, that we are not the only ones looking for this

The following post indicated there may be a solution:

https://supportforums.cisco.com/message/3296701#3296701

Does Glen Schlelcher still work there?

New Member

Serial Number to Description and Warranty API

Hi - thanks for indicating your interest.   We'll update as we make decisions. 

Hello, any updates about

Hello, any updates about warranty API ? Is it working now ?

Bronze

Anatolii,

Anatolii,

Check out the new SN2INFOv2 which now includes Contract # and Service Line (SNTP).

https://apiconsole.cisco.com/files/sn2info-api-user-guide_v2_0.pdf

thanks!

thanks!

New Member

Is this API still working?

Is this API still working? How can I use it? Do I need to do something before?

Bronze

Yes it still works, we use it

Yes it still works, we use it every day.

Go to https://apiconsole.cisco.com/ and sign-in/register.  The API instructions are pretty good.  Just start with the Hello API to make sure your access token code works, then start integrating the other APIs.

New Member

Thanks a lot!

Thanks a lot!

New Member

Sorry I'm a beginner on this,

Sorry I'm a beginner on this, but if it doesn't appears in the options, does it mean that I can't use it? or can I add Serial number to information API with other method?
These are all the options that I have:

Bronze

Yes there are quite a few

Yes there are quite a few more than that, including SN2INFOv2.  I don't know the rules around access levels to each API (e.g., are some partner only?).

I would send your CCO ID and access request to:

  1. ssapi-pilot-help@external.cisco.com and see if they can grant access, or
  2. http://www.cisco.com/assets/services/ts/smartnet/sch/smart_service_bureau.html, or
  3. Otherwise you may have to contact your Cisco rep and go from there.

New Member

Ok, thank you!

Ok, thank you!

Re: Serial Number to Description and Warranty API

All I was looking for is this

https://cway.cisco.com/sncheck/

 

Geez guys come on.

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