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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Upload Processing Issue

If you are using the “Latest View” setting for report preferences, uploads processed since the 4.3.2 portal software release on June 8, 2018 may show most of your devices as “Not Recognized”. Cisco engineering is working to resolve this issue. We will update you on the status in this banner as we have more information.

In the interim you can minimize the issue by using the “Comprehensive View” setting in Application Settings

Smart Net Total Care Videos

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Learn how to discover, collect, and upload your inventory into Smart Net Total Care using the Netformx DesignXpert. 

 

This short video demonstrates how to:

  • Integrate Netformx DesignXpert with Smart Net Total Care
  • Manage network data discovery, collection, and uploads

 

Spend a few minutes and learn how to save hours, days, and for complex, dynamic networks, even months gaining visibility into your installed base.

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Learn how to deploy the SolarWinds Network Configuration Manager (NCM) and the NCM Connector to provide Cisco with the device data needed by Smart Net Total Care to analyze your network inventory and coverage status and provide you with actionable insights.

 

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Cisco Smart Net Total Care provides Neotel with proactive support to optimize and secure the network, solving problems faster, improving operational efficiency, and reducing the risk of downtime.

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Streamline your service contract management and renewals. This on-demand webinars demonstrates how to:

  • Drive informed coverage decisions
  • Manage coverage risks
  • Determine service levels requirements
  • Identify analyses for periodic review.

 

In less than 50 minutes, we show you how to optimize contract renewals and reduce service coveraage risk by:

  • Scheduling and/or exporting the Contracts Management Report (CMR) from Smart Net Total Care
  • Assessing coverage gaps
  • Preparing to renew expiring coverage
  • Establishing a model for continued renewal optimization and operational risk reduction.

Watch today!

 

 

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This 5-minute video describes the features and benefits of Smart Net Total Care, and what smart capabilities can do to resolve problems faster, reduce operational costs, and mitigate risks. Part 2 will be available in December 2015, and will show the available options customers can choose from when implementing smart capabilities.

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This 9-minute video provides an overview of the security in place for installed base collection, processing, and reporting in the portal.

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This three part video series is designed to get you up and running with Smart Net Total Care. This is the third video in the series and shows what you can do in the Smart Net Total Care portal, including:

  • Viewing summary information via a dashboard
  • Accessing pre-canned Smart Reports
  • Slicing and dicing data to see just the information you want
  • Providing Cisco TAC with enhanced visibility to your specific issues

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This three part video series is designed to get you up and running with Smart Net Total Care. This is the second video in the series and discusses how to get your Cisco Installed base information into the Smart Net Total Care portal, including:

  • Installing the Cisco Common Platform Service (CSPC) Collector
  • Using a third party collector
  • Doing a file import

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This three part video series is designed to get you up and running with Smart Net Total Care. This is the first video in the series and introduces how to:

  • Download the Cisco Technical Support mobile app
  • Set up users and their roles on the Smart Net Total Care portal
  • Grant and revoke access to configuration data, product alerts and Letters of Authorization

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The Cisco Technical Support mobile application for iOS and Android devices can be used to look up information about your Cisco Support Contracts, and lookup information about Cisco devices that may be installed in your network.

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Check service contract coverage and entitlement, use new scanning functions, verify or update a device's 'install-at-location', contact Cisco Support and more.

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This short video provides a high-level overview of the features and benefits of the updated Smart Net Total Care Service. This proactive technical support service now includes entitlement to smart capabilities.

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SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support risks. 

The converged service ise branded Smart Net Total Care. It is the foundation for Cisco’s branded Technical Support services portfolio. 

As part of this effort, the SMARTnet has been retired, but all of the SMARTnet functionality will continue to be available to Cisco customers as incorporated into the Smart Net Total Care Service. Existing SMARTnet customers and renewals are not impacted – the existing SMARTnet SKUs have been reused by the new converged service, and the service description now includes the smart service capabilities. The same SMARTnet features and capabilities, now entitled with smart capabilities.

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SMARTnet is now Smart Net Total Care. Starting July 27, 2015, all SMARTnet customers are automatically entitled to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support risks. 

The converged service is branded Smart Net Total Care. It is the foundation for Cisco’s branded Technical Support services portfolio. 

As part of this effort, the SMARTnet name has been retired. All of the SMARTnet functionality continues to be available to Cisco customers as part of the Smart Net Total Care Service. Existing SMARTnet customers and renewals are not impacted – the existing SMARTnet SKUs have been reused by the new converged service, and the service description now includes the smart service capabilities. The same SMARTnet features and capabilities, now entitled with smart capabilities.

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