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New Member

UCCX Outbound Option - What needs to be configured besides UCCX Outbound config

I'm trying to setup Outbound Option for UCCX 10.0. Unfortunately my knowledge in VoiceGateways isn't really deep. What I'm wondering is:

1) On progressive mode: Do I need to add some components (e.g. VGW) to CUCM first or is UCCX talking directly to the VGW?

2) On direct preview mode: Even if I havn't configured CUCM (if needed) and VGW properly, an outbound call should be suggested to the agent anyway before dialing, is this correct (if UCCX Outbound Option is configured well of course)?

Thanks for every response

Elias

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New Member

btw: we're using finesse, not

btw: we're using finesse, not CAD

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