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Required data for reclassifying an URL
If a category or classification of an URL requires a review, the following information would be necessary. Once a reclassification is approved, it usually occurs within 24-48 hours from the time of submission.
URL that needs to be re-categorized
Current categorization for that URL
Category that it should belong to
Reason for the new categorization
If there is a technical issue with URL filtering, a complete troubleshoot file may be necessary for detail investigation. In order to generate a troubleshoot file, please follow the instructions provided in this article.