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[Cisco FAQ] - Logs on RFGWs?

How do I get the logs from the RFGW1 to provide to the TAC?

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How do I get the logs from the RFGW1 to provide to the TAC?

The logs are NOT stored in a separate that can be accessed by Telnet.  Go to the SYSTEM tab, then LOGS, then click "view all logs".  The screen will present the logs in a text format. Highlight the log (or click Ctrl-A to select all) and copy to a file.  This file can be emailed to the TAC. The maximum size of the log is about 2 MB.

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New Member

How do I get the logs from the RFGW1 to provide to the TAC?

The logs are NOT stored in a separate that can be accessed by Telnet.  Go to the SYSTEM tab, then LOGS, then click "view all logs".  The screen will present the logs in a text format. Highlight the log (or click Ctrl-A to select all) and copy to a file.  This file can be emailed to the TAC. The maximum size of the log is about 2 MB.

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