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Intermittent audio loss on Cisco Contour cable box model 9865HDC.

Several times an evening I lose audio watching live tv, VOD movies, or recorded shows. Picture is fine. Can restore audio by repeatedly changing channels, or going backward & the playing live or recorded shows. Only happens on new Contour box, not two other slave boxes. Reset box repeatedly, problem recurred Cox techs swapped out box, same problem. Sound loss occurs on all 3 sound outputs from Contour box (TV audio, receiver audio, & hearing aid loop audio), so I think problem is in the Contour box. Next Cox tech changed out cable from pole to house, & house to Contour box. Same problems occurred. Have also tried changing out HDMI cables "Elevated" Cox tech could not solve, said maybe software problem with Contour box or with HDMI "handshake". His best idea was to move Contour box to basement tv, which we hardly ever watch.
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