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Q-Engine instance shutdown

Does anyone know why some 16-port line cards report Q-Engine instance shutdown during a code upgrade? Even though it is reported as a 'hardware failure', restarting the module clears this condition.

Here are the relevant log entries:

2007 Aug 14 12:10:55 switchname %IMAGE_DNLD-SLOT4-2-IMG_DNLD_STARTED: Module im

age download process. Please wait until completion...

2007 Aug 14 12:11:08 switchname %IMAGE_DNLD-SLOT4-2-IMG_DNLD_COMPLETE: Module i

mage download process. Download successful.

2007 Aug 14 12:11:54 switchname %MODULE-2-MOD_DIAG_FAIL: Module 4 (serial: serial#here) reported failure on ports 4/9-4/12 (Fibre Channel) due to Q-Engine insta

nce shutdown in device 7 (device error 0xc0702572)

2007 Aug 14 12:11:54 switchname %MODULE-2-MOD_SOMEPORTS_FAILED: Module 4 (serial

: serial#here) reported failure on ports 4/9-4/12 (Fibre Channel) due to Q-Engin

e instance shutdown in device 7 (error 0xc0702572)

2007 Aug 14 12:11:54 switchname %PORT-5-IF_DOWN_HW_FAILURE: %$VSAN 1%$ Interface

fc4/12 is down (Hardware Failure)

2007 Aug 14 12:11:54 switchname %PORT-5-IF_DOWN_HW_FAILURE: %$VSAN 1%$ Interface

fc4/11 is down (Hardware Failure)

2007 Aug 14 12:11:54 switchname %PORT-5-IF_DOWN_HW_FAILURE: %$VSAN 5%$ Interface

fc4/10 is down (Hardware Failure)

2007 Aug 14 12:11:54 switchname %PORT-5-IF_DOWN_HW_FAILURE: %$VSAN 5%$ Interface

fc4/9 is down (Hardware Failure)

2007 Aug 14 12:11:55 switchname %MODULE-5-MOD_OK: Module 4 is online (serial: serial#here)

1 REPLY
Bronze

Re: Q-Engine instance shutdown

This is a case where we need particular debugs **before** the module is reloaded if we are to get to a root cause. If it happens again on any other upgrades please escalate asap to Cisco. Note, it has only been seen on gen1 1 linecards (16 & 32 port). Thanks.

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