Cisco Support Community offers a mobile version of its website, designed to help our users to search for information also when you are away from your desktop PC. You can be using most mobile devices, such as a cell phone or a PDA.
Using the Cisco Support Community mobile site, you can search all of our public support communities.
The content you will find is the same as that found on our public website, but optimized for small-screen displays on mobile devices.
Why can I not access Manage Cases after I have logged in?
Verify the user has an active support contract. If they do not have a support contract, the customer will receive a message when attempting to login thatsays “Service Contract Required. Our records indicate that you do not have access to this tool. – OK or LEARN MORE.” The customer can click “Learn More” to get additional information about purchasing a contract.
What if I get a “Server Connection Error”?
Ensure that the user’s device is connected to the internet & retry the request
If there is no known situation, gather the user’s ID, any specific community to which there is no access, the time of the day and any other pertinent information. Escalate to firstname.lastname@example.org
Is the Cisco Support Community mobile site free?
The http://supportforums.cisco.mobi mobile site is provided free of charge. Carriers may charge consumers extra to access the internet through their mobile devices. Check with your carrier to get your data price. If you have a WiFi enabled mobile device, the usage would normally be free.
What is data access?
Data access is the service that allows consumers to browse the internet from their mobile phones. Carriers typically offer this as a separate subscription service.
There are thousands of different devices — are you sure it will work with mine?
We have built the site to recognize different devices and provide an optimal experience for varying combinations of device and mobile browser
How do I get to the Cisco Support Community mobile site?
The http://supportforums.cisco.mobi mobile site is available through any carrier that supports wireless phone web browsing.Some carriers require consumers to subscribe to a data or internet package before browsing the web. Some carriers allow consumers to surf the web, but charge extra for accessing wireless content.
http://supportforums.cisco.mobi does not require you to download an application to your phone. You can use the mini-browser available on your mobile device.
Does my phone support mobile browsing?
Most phones sold today have mini-browsers included. If you’re unsure if your phone supports wireless browsing, check with your carrier or your phone's user manual. Some older phones do not have wireless internet access and will not be able to access the site.
Can anyone use this feature?
Anyone who has a mobile device with internet access can use this feature. Depending on a person's service plan, charges may apply for the traffic.
Which WAP version is supported?
CSC's mobile site is based on WAP 2.0 which uses a cut-down version of XHTML with end-to-end HTTP (i.e., dropping the gateway and custom protocol suite used to communicate with it). A WAP gateway can be used in conjunction with WAP 2.0; however, in this scenario, it is used as a standard proxy server.Mobile devices process XHTML Mobile Profile (XHTML MP), the markup language defined in WAP 2.0. It is a subset of XHTML and a superset of XHTML Basic. Most newer mobile phones (smartphones) support WAP 2.0, and can be used to read information from our mobile site.
Can I receive graphics on my mobile device?
Yes, you can receive simple graphics such as the http://supportforums.cisco.mobi logo on your mobile device. However, the size and clarity of the graphics are dependent on the model of your mobile phone.