Compared to the UCCX7 documentation and the UCM7 documentation, this is really skimpy.
For those familiar with QM and the setup:
- Where's the documentation on using the 2nd interface on a server for server based recording? e.g. should this 2nd interface have an IP? What services to enable? Binding order?
- Where's the detailed doc for how to configure the DB user on the UCCX side to allow sync by the QM side? e.g. how to add a user if only using the internal "express" version of SQL which comes with UCCX?
Is there some team at Cisco which looks at documentation quality when these add-on products are adopted into the Cisco solution suite?
Re: BAD / Non-Uniform documentation for "adopted" products.
The Cisco Unified Workforce Optimization product is indeed an OEM product. For OEM products, there is a Cisco product liaison team that includes a doc representative.
I have provided your comments to the Cisco doc representative for Cisco Unified Workforce Optimization. They are reviewing your comments and will be contacting you if they have questions. Thanks for flagging these issues.
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