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Bronze

Feedback failure.

Originally posted: 2012-Feb-18.

Hi,

   I have a number of updates and corrections for the GB section of the document at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/idp/504_423/deploy/dpDlPlns.html#wp1042295

A few weeks ago, I filled in the feedback form on that page asking for someone at Cisco to contact me so that I could email the updates to Cisco.

A week or so later I received an email from 'custsatpms at cisco dot com' thanking me for my updates (which I hadn't yet sent).

Replying to that message results in Cisco returning my message as undelivered due to a "permanant fatal error: bad email address".

How to proceed from here?

Everyone's tags (5)
3 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Feedback failure.

Hi Ian,

My name is Darrell Black. I am the Documentation Manager for CUCM. Hilde Weisert informed me that you have some feedback you wish to share for the Cisco Unified Communications Manager (CallManager) Dial Plan Deployment Guide.

I'd be happy to review your feedback and determine how we can improve the Cisco documentation. You can send your feedback directly to me at darrblac@cisco.com.

Thanks for your help, Ian.

Darrell

Cisco Employee

Feedback failure.

Hi Ian.

My name is Karla Ormsby and I have replaced Darrell Black as the Documentation Manager for Cisco Unified Communications Manager. I understand that you were working with him to correct or improve some information in one of the documents. I can help you with this issue, although I don't know where you left off with him; so if you wouldn't mind, could you please send me the information and I will see to it that the documentation gets updated as you wish.

Feel free to contact me via email or telephone and we will get these issues resolved. We apologize for the delay in communication. It has taken awhile to get things rolling again since Darrell's departure.

Best regards,

Karla Ormsby

kormsby@cisco.com

(972) 813-5209

Bronze

Re: Feedback failure.

It took the best part of a year since initially raising this with another team in November 2011, but finally the GB number plan documentation was updated a few days ago.

The new version resides at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/idp/901/deploy/dpDlPlns.html#wp1042295

This now more accurately describes the current situation in GB.

There are still some minor issues concerning the fact that various GB non-geographic numbers tagged as "national rate" and "local rate" are not actually charged in that manner. These are now "special rate", "business rate" or some such other designation but that's for another day.

15 REPLIES
New Member

Re: Feedback failure.

Hi Ian

We're sorry to hear about the feedback disconnect and will look into it, hope to get back to you early next week.

Thanks for persisting on this, and for being interested enough in our documentation to take time to want to offer updates and corrections.

Hilde

Bronze

Feedback failure.

When a company is as big as Cisco and spread across so many sites in so many countries, it is almost expected that something occasionally goes wrong.

Thanks for looking.

New Member

Feedback failure.

Hi Ian,

My name is Darrell Black. I am the Documentation Manager for CUCM. Hilde Weisert informed me that you have some feedback you wish to share for the Cisco Unified Communications Manager (CallManager) Dial Plan Deployment Guide.

I'd be happy to review your feedback and determine how we can improve the Cisco documentation. You can send your feedback directly to me at darrblac@cisco.com.

Thanks for your help, Ian.

Darrell

Bronze

Re: Feedback failure.

Hi,

  Thanks for the reply.

Message sent!

Please feel free to ask further questions, however basic or detailed they may be.

Bronze

Feedback failure.

Direct email reply received.

It looks like I am now in contact the right person.

Many thanks!

Bronze

Re: Feedback failure.

Having seen no update in the last few months, I attempted to enquire via Darrell Black as to the current status.

My email was immediately returned as undeliverable.

The following message to <darrblac@cisco.com> was undeliverable.

The reason for the problem:

5.1.0 - Unknown address error 550-'5.1.1 <darrblac@cisco.com>... User unknown'

Final-Recipient: rfc822;darrblac@cisco.com

Action: failed

Status: 5.0.0 (permanent failure)

Remote-MTA: dns; [173.37.113.194]

Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'5.1.1 <darrblac@cisco.com>... User unknown' (delivery attempts: 0)

So now I am right back where I started in November 2011.

Hall of Fame Super Gold

Feedback failure.

I hate to tell you this, but I've used the Feedback links several times and I have never seen a response like this before.  I always tell people that Cisco and the documentation team always contacts anyone within 4 hours. 

Cisco Employee

Feedback failure.

Hi Ian,

Thanks for letting the forum team know that your email was not received. We are looking for the right contact as it appears Darrell's email account is inactive. We will be in touch as soon as we have a replacement contact identified.

Leo, thanks for your kind words and support!

Thanks again,

Janel

Cisco Employee

Feedback failure.

Hi Ian.

My name is Karla Ormsby and I have replaced Darrell Black as the Documentation Manager for Cisco Unified Communications Manager. I understand that you were working with him to correct or improve some information in one of the documents. I can help you with this issue, although I don't know where you left off with him; so if you wouldn't mind, could you please send me the information and I will see to it that the documentation gets updated as you wish.

Feel free to contact me via email or telephone and we will get these issues resolved. We apologize for the delay in communication. It has taken awhile to get things rolling again since Darrell's departure.

Best regards,

Karla Ormsby

kormsby@cisco.com

(972) 813-5209

Bronze

Re: Feedback failure.

Hi,

  Many thanks for the reply.

Message sent a few minutes ago.

Please feel free to ask further questions, however basic or detailed they may be.

Bronze

Feedback failure.

Direct email reply received.

It looks like I am now in contact the right person.

Many thanks!

Bronze

Feedback failure.

Direct email reply received.

It looks like I am now in contact the right person.

Many thanks!

New Member

Feedback failure.

Hi Ian

Good - Karla will definitely get this solved! Again Janel and I thank you for your persistence and commitment to improving Cisco documentation.

If you have time when this is wrapped up to post a note or mark it answered, we'd appreciate it,

Hilde

Bronze

Re: Feedback failure.

It took the best part of a year since initially raising this with another team in November 2011, but finally the GB number plan documentation was updated a few days ago.

The new version resides at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/idp/901/deploy/dpDlPlns.html#wp1042295

This now more accurately describes the current situation in GB.

There are still some minor issues concerning the fact that various GB non-geographic numbers tagged as "national rate" and "local rate" are not actually charged in that manner. These are now "special rate", "business rate" or some such other designation but that's for another day.

Bronze

Re: Feedback failure.

I thank you for your persistence and commitment.

While everyone here has been very friendly and helpful, there's something seriously wrong with the process when it takes almost a year to make a bunch of simple edits to some documents. The view from outside Cisco, gleaned from reading dozens of threads in this forum, is that you're all bogged down with so much bureaucracy that it's almost impossible to get anything done, and that nothing seems to happen in a timely manner. The corporate structure appears to be throttling the company from within, and that's a shame.

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