Accessing the Root Interface from Saturn Prompt - C90

[Luke Sykes]

Good Morning

We have been working on a C90 this morning that will not boot past the Cisco Logo.

We attempted to do a software recovery but this hasnt worked. We think that if we remove the config file from the Lynux back end, a software recovery will be possible as the customer reported that the codec started to reboot when he entered at 50 character system name. (maximum allowed)

We are currently unable to get to the root interface, we can only get to the saturn prompt.

Any ideas?

Many thanks

Luke

[david.sharp]

Hi Mubashshir

thanks for the clarification, that is certainly the command i was looking for

Cheers

Dave

Think with Portals

[shaocan huang]

hi Magnus

I also encountered this problem.Can you please send me the  u-boot.bin file and pkgextract.elf file?(My email address:huangshaocan@eccom.com.cn)In addition, can I use the 3CDaemon as the TFTP server? Do I need to connect my computer to the codec with Ethernet cable ?Thanks.

[alan_joseph]

Danny,

     Related but slightly off topic - I need to perform a password recovery on an E20 which will not accept the factory reset sequence. Can you please help? I have a console cable and have interupted the boot sequence, and I am now looking at the SNOOPY> prompt. Help please please please ... Thank you!

Joe

[kamiltyminski]

Hi. I need these files:

pkgextract.elf

u-boot

From where can I download it? Or can you just send me it via e-mail (kamil.tyminski@hotmail.com). The hardware is Codec c90

Thanks in advance

Kamil

[Dharmesh Nandoria]

Sent by email .

Kind regards,

Dharmmesh

[kamiltyminski]

Thank you very much!

Kamil

[shaocan huang]

Can you please send me one? My email is huangshaocan@eccom.com.cn . Thanks.

[jiachwl2009]

Hi. I need these files:

pkgextract.elf

u-boot

From where can I download it? Or can you just send me it via e-mail (zgf926@163.com). The hardware is Codec C60

Thanks in advance

[kamiltyminski]

I have reimaged codec, but when i do

selectsw

there is only one image on the list. Is this normal?

Thanks

Kamil

[Martin Koch]

As you flashed it new it sounds reasonable, the second image should show up after you done an additional software up/downgrade.

Please remember to rate helpful responses and identify helpful or correct answers.

[alan_joseph]

Martin - I know you are a Telepresence guru ... Can you give me a quick run down on recovering the root / admin password from the console for an E20? I have one which does not want to take the factory reset sequence, though I have now interupted the boot sequence with a console cable and have the SNOOPY> prompt. Thanks.

Joe

[Danny De Ridder · Accepted solution]

Hello,

when you are in SNOOPY> prompt you can do :

setenv othbootargs factoryreset

boot

Once the E20 has booted, the factory reset should be executed.

[MinyuVV_14]

Hello,

please consult how to recover image for sx20.

I receive the error - Error: "pkgex" not defined

ASTERIX> setenv serverip 192.168.1.1
ASTERIX> setenv tftp_path /
ASTERIX> setenv saturnpkg s52030ce9_5_3.pkg
ASTERIX> run pkgex
## Error: "pkgex" not defined
ASTERIX>