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Anybody see a "An unexpected software error was detected in app[12781]: SIGABRT (tkill(2) or tgkill(2))" error on a VCS?

Hi all

VCS x7.2.3

Further incident report:

<?xml version="1.0" ?><applicationfailure>
<instance>app[12781]</instance>

<version>X7.2.3</version>
<build>308769</build>
<build_date>2014-04-10</build_date>
<name>s42700</name>
<serial_number>xxxxxxx</serial_number>
<user_name/>
<release_build>true</release_build>
<system_unit_name>xprs.mydom.uk</system_unit_name>
<time>2014-07-15 08:02:09 +0000</time>
<process_id>12781</process_id>
<thread_id>12838</thread_id>
<signal>SIGABRT (tkill(2) or tgkill(2))</signal>
<registers>R8: 0x0000000000003226
R9: 0x0000000000000006
R10: 0x0000000000000008
R11: 0x0000000000000206
R12: 0x000000000331ecc0
R13: 0x0000000000000001
R14: 0x0000000029f01b4b
R15: 0x00007f578405f000
RDI: 0x00000000000031ed
RSI: 0x0000000000003226
RBP: 0x00007f5784065d10
RBX: 0x00007f5784030ab0
RDX: 0x0000000000000006
RAX: 0x0000000000000000
RCX: 0xffffffffffffffff
RSP: 0x00007f5784065ba8
RIP: 0x00007f578a65680e
EFL: 0x0000000000000206
CS: 0x000000000000dade
GS: 0x0000000000000000
FS: 0x0000000000000000
ERR: 0x0000000000000000
TRAPNO: 0x0000000000000000
OLDMASK: 0x0000000000000000
CR2: 0x0000000000000000
</registers>
<stack><![CDATA[
0x00007f578a65680e (InstructionPointer)
0x00007f578a9b9ce0 (__builtin_return_address(0))
]]></stack>
<eth0>Address 1: 111.111.111.111 </eth0><eth1></eth1><builder>build</builder><product_name>TANDBERG Video Communication Server</product_name><uuid>0f608d0c-0c05-11e4-9868-0010f30f5fd0</uuid></applicationfailure>

 

and

 

<?xml version="1.0" ?><applicationfailure><version>X7.2.3</version><build>308769</build><builder>build</builder><name>s42700</name><instance>crashmonitord</instance><product_name>TANDBERG Video Communication Server</product_name><process_id>12014</process_id><thread_id>139876262516480</thread_id><thread_name>MainThread</thread_name><time>2014-07-15 08:02:12 +0000</time><reason>Detail=&quot;Failed during interaction with application&quot;</reason><stack>Traceback (most recent call last):
  File &quot;/sbin/crashmonitord&quot;, line 117, in run
    gdb_output = self._get_debugger_output( pid, tid )
  File &quot;/sbin/crashmonitord&quot;, line 245, in _get_debugger_output
    ( handle, path ) = tempfile.mkstemp( 'gdb', 'batch-commands-' )
  File &quot;/lib64/python2.7/tempfile.py&quot;, line 300, in mkstemp
  File &quot;/lib64/python2.7/tempfile.py&quot;, line 235, in _mkstemp_inner
OSError: [Errno 5] Input/output error: '/tmp/batch-commands-bnAIs3gdb'
</stack><file>/lib64/python2.7/tempfile.py</file><line>241</line><function>_mkstemp_inner</function><local_variables>pre: batch-commands-
suf: gdb
e: [Errno 5] Input/output error: '/tmp/batch-commands-bnAIs3gdb'
name: bnAIs3
seq: 0
flags: 131266
names: &lt;tempfile._RandomNameSequence instance at 0x1bf8200&gt;
file: /tmp/batch-commands-bnAIs3gdb
dir: /tmp</local_variables><serial_number>xxxxxx</serial_number><system_unit_name>111.111.111.111</system_unit_name><eth0>Address 1: 111.111.111.111 </eth0><eth1></eth1><build_date>2014-04-10 15:01</build_date><uuid>51e1aaa3-0bf7-11e4-b850-0010f30f5fd0</uuid><release_build>True</release_build></applicationfailure>

 

Cheers

Chris

Everyone's tags (1)
3 REPLIES
Community Member

I'm also seeing this error in

I'm also seeing this error in X8.2.0.

An unexpected software error was detected in app[16981]: SIGABRT (tkill(2) or tgkill(2))

It does not appear to be effecting anything, but the error just appeared a few days after updating from 7.2 to 8.2.

Just to add to this, I meant

Just to add to this, I meant to say above that we lost all access to this VCS Expressway (running x7.2.3) which became completely unresponsive to SSH and HTTPS, although we could still ping the box. Traversal zones failed and hence no call could pass. Luckily, we had someone on site that could physically power-down and restart the box. When it came up we saw this error.

Community Member

I have seen this several

I have seen this several times on VCS platform. Especially when running VM.

 

I have to power cycle hardware or VM (clean shutdown when possible) and it usually resolves the issue.

 

I think there is a bug reference somewhere but I cannot locate it. I believe when on VM platform this is usually do to the overprovisioning of resources on the host. Usually HDD space. If the issue persists and you are running VM. You may want to look into making sure the HDD on the VM was thick provisioned at time of deployment, and that other system resources are not over provisioned.

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