08-23-2012 04:33 AM - edited 03-17-2019 11:39 PM
Dear All
I have c 60 with 12x camera .... after system standby camera Zoom out is not working ...
i upgrade the software but not helpfull.
Appreciate your quick response
Yasir Vistro
08-24-2012 01:54 PM
Hi Yasir,
What does that xstatus camera show ?
Does it show that the camera is connected or not ? We have recently seen some buggy behavior with the 12X cameras. However, it is hard to comment whether this is one of them. We will need to perform in depth troubleshooting to conclude that.
Please open a TAC case and let us help you out.
Thanks,
Mubashshir Akhtar
08-24-2012 01:56 PM
Please provide us the output of xstatus camera. Also, if the camera shows connected true, can you try to zoom using the API :
xCommand Camera PositionSet
CameraId(r): <1..7>
Pan: <-65535..65535>
Tilt: <-65535..65535>
Zoom: <0..65535>
Focus: <0..65535>
Regards,
Mubashshir Akhtar
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