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c 60 camera issue

Dear All

I have c 60 with 12x camera .... after system  standby camera Zoom out is not working ...

i upgrade the software but not helpfull.

Appreciate your quick response

Yasir Vistro        

Yasir Vistro
2 REPLIES
Silver

c 60 camera issue

Hi Yasir,

What does that xstatus camera show ?

Does it show that the camera is connected or not ? We have recently seen some buggy behavior with the 12X cameras. However, it is hard to comment whether this is one of them. We will need to perform in depth troubleshooting to conclude that.

Please open a TAC case and let us help you out.

Thanks,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
Silver

c 60 camera issue

Please provide us the output of xstatus camera. Also, if the camera shows connected true, can you try to zoom using the API :

xCommand Camera PositionSet

    CameraId(r): <1..7>

    Pan: <-65535..65535>

    Tilt: <-65535..65535>

    Zoom: <0..65535>

    Focus: <0..65535>

Regards,

Mubashshir Akhtar

Thanks Mubashshir Akhtar
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