Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

C-series endpoints cant receive the TMS phonebook.

Dear All,

In my network,

TMS 13.2 with TMS legacy mode

3 X C60 endpoints with TC6.2.0

MXP 9.0.2

In the C-series endpoint configuration,

Phonebook Server 1

ID: default

Type: TMS

URL: http://<IP of TMS>/tms/public/external/phonebook/phonebookservice.asmx

This is the standard configuraion for the TMS phonebook, however, all C60 endpoints can't receive any TMS phonebook.

In the MXP endpoint, it can receive and modify the TMS phone,

Any expert can provide some idea on this?

Best Regards

Ben

  • TelePresence
Everyone's tags (3)
22 REPLIES
Cisco Employee

C-series endpoints cant receive the TMS phonebook.

Hello,

Have you confirmed that you have set the phonebook on the endpoints?

- Phone Books>Manage Phone Books>Select the Phone Book and select Set on Systems.

Under Administrative Tools>Configuration>General Settings what do you have configured for "

- The C-Series will use centralized phone books, so it needs to be either "Both" or Centralized.

If you query the phone book from the SSH do you receive any results or an authentication error?

- xcommand Phonebook Search PhonebookType: Corporate

Adam

New Member

C-series endpoints cant receive the TMS phonebook.

Hi Adam,

Thank for your kindly response.

1. We have tried it, however, the C-series still failed to receive the phonebook.

2.We set it as "Both"

3.xcommand Phonebook Search PhonebookType: Corporate

*r PhonebookSearchResult Reason: "TMSHttp failure: ''(No error)"

** end

It seem report the Authentication fail. We have added the C60's to TMS with status: Idle.

Best Regards,

Ben

VIP Green

Re: C-series endpoints cant receive the TMS phonebook.

Given that it's failing on "http", can you try to set it to "https" (if your TMS server supports https) to see if that helps?

Otherwise, does TMS show that the C60 has a phonebook set on it?

ie  Open up the window for the C60 system in question in Systems/Navigator, then click on the Phone Book tab... you should see a Sever Phonebook set on the system on the right hand side (if not, add one or more from the box on the left).

Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

New Member

C-series endpoints cant receive the TMS phonebook.

Hi Wayne,

We have tired to use https in  C-series endpoint configuration,

URL: https:///tms/public/external/phonebook/phonebookservice.asmx

However, it is not working.

We have confirmed the phonebook set on the C60's and MXP.The phonebook content in MXP is updated with TMS phonebook.

Best Regards,

Ben

VIP Green

Re: C-series endpoints cant receive the TMS phonebook.

Hi Ben,

I've just tried a few things here on some of my devices.

I can remove the URL from the codec, then as soon as I set (and "Save") the phonebook on the Unit in TMS, the URL on the C60 gets updated and I can then search the phonebook.

Are your devices all in the same location / subnet, or is there perhaps a firewall somewhere in between that may be causing an issue?

Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

New Member

Re: C-series endpoints cant receive the TMS phonebook.

HI Wayne,

The URL is appeared once I set(and save) the phonebook on the Unit in TMS.

All devices (TMS, C60 and MXP) are belongs to some network, and no firwall in between.

Best Regards,

Ben

VIP Green

Re: C-series endpoints cant receive the TMS phonebook.

Thanks Ben, so we know that part works - TMS can set the phonebook settings on the device.  But your device is failing the authentication when the C60 tries to connect to fetch the data...

Have you tried removing/deleting the device from TMS and re-adding it?

Edit: Another thing to check, although I'd assume it would be working proplery if other endpoints can get the phonebook, is the permissions on the tms server's folders to make sure that they're readable.

Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

New Member

Re: C-series endpoints cant receive the TMS phonebook.

Hi Wayne,

We have purge the C60, and re-add it.

However, still no luck.

Thank for your kind support.

Best Regards,

Ben

VIP Green

Re: C-series endpoints cant receive the TMS phonebook.

Hi Ben,

Are you able to get to that phonebook URL from your computer?  Or do you get prompted for a username/password?

Are you able to get to the URL from a root logon on the C60 and using the "curl http:///tms/public/external/phonebook/phonebookservice.asmx" command, or do you get an error there too?

If neither of the above are working, it's likely that the TMS server has the wrong authenticaltion settings on the IIS folders, or underlying windows file system.

You can start by checking in IIS manager on the TMS server - expand the TMS folders to locate the tms/public folder and check the authentication is set to "Anonymous Access" (and none of the Authenticaed access boxes are ticked).

Wayne

--

Please remember to rate responses and to mark your question as answered if appropriate.

1084
Views
50
Helpful
22
Replies
This widget could not be displayed.