Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

C20 Camera (PHD-1080p12X) LED lamp issue

Hi, all

My PHD-1080p12x has some wrong, So I want to resolve for your help.

The issue is that PHD-1080p12x don't work.
Green lamp is on, so I think that connected is not wrong.

But xstatus check of the camera status.

xstatus Camera 1 Connected: False

Codec is C20 , HDMI Cable, RJ45 has not problem.

I did change the Codec, HDMI Cable, RJ45, and reboot the C20, Cam...

But it still didn't work.

How do i can ?

Do process the RMA ?

Thanks...

a.jpg

2 REPLIES
New Member

C20 Camera (PHD-1080p12X) LED lamp issue

hello,

have you checked the connection between the camera and codec with serial cable?

Silver

C20 Camera (PHD-1080p12X) LED lamp issue

Hi Jongwoo,

please check this document and try to mount new image on camera through serial :

https://supportforums.cisco.com/docs/DOC-25123

176
Views
0
Helpful
2
Replies
CreatePlease to create content