I'm having trouble upgrading two of seven c20s that we have from 4.x to 5.x. I started the upgrade process in TMS and five of the seven systems upgraded with no problem. Two of them were postponed several times because TMS said that it could not communicate with the systems. So I tried to perform the update via the system's web interface. I applied the release key and the system rebooted. I then selected the TC5.X package and pressed upgrade after some time I refreshed the web page and the system still displayed the firmware as 4.X. Anyone have any ideas?
Martin, thanks for the reply. I tried some of the suggestions you mentioned but to no avail. I used the web interface to try and upload the software package, while logged in via telnet to observe the status. Essentially it seemed as if nothing actually took place and the system never rebooted (i.e. telntet session didnt end). The system is on TC4.1 so I thought to try TC4.2 but that didnt work either.
I have a related question but for a different symptom: One of our engineers upgraded a relatively new c20 to the TC220.127.116.112001 release thinking that this was a compatible upgrade. We're now getting a message on the screen saying:
Missing Release Key
Please make sure the system has a valid Release Key corresponding to software version TC18.104.22.1682001
The codec shows up in sh CDP neighbors but will not get an IP address. When I navigate to Administrator Settings I get a spinning circle that just keeps going and going. I can never get past this screen to set an IP address.
This c20 does not have a 9 pin serial interface so I'm unable to get to the command line. Attempts at resetting to factory defaults have failed as well: whe I hold down the power button in the off position the device never shows the red light that's explained in the documentation.
So, Any ideas how I might get this box back to it's original 4.X relase while we work out the licensing?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.