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C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing up as an 4X!

First off this is for our internal demo use and is out of support so I am trying to discover any possible solutions via the Forum.

We had our internal conference room setup with a C40 Codec with a PrecisionHD 12X camera for quite a few years without any issue.

About a year ago we still had support and upgraded to TC5.0 to play around with the C40 registering with our Call Manager 8.6 (now 9.1) server and it worked find for quite some time.

I didn't test it before hand but just recently we had activated a Cisco Telepresence for WebEx license for demo purposes and assocaited our C40 and EX60 with the service to test things out.

During that process our C40 and EX60's upgraded to a TC6.XX firmware (assuming that is required for WebEx/Callway connections).

The jump from TC5 to TC6.0 the C40's PrecisionHD camera must have had an firmware upgrade and now the video is very very DIM - Not Black but if you aim it towards a bright light you can just see the source.  

I have done the Camera recovery and reset to factory defaults.

One thing I didn't notice until the other day when we went to get a quote on renewing smartnet is the camera is a PrecisionHD 12X but for some reason in the C40 GUI AND CLI it is showing up as a PrecisionHD 4X.

TANDBERG Codec Release TC6.2.1.69d401c

SW Release Date: 2013-09-10

OK

xstatus Camera 1

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "51000002"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 4X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 SerialNumber: "XXXXXXXXXXX"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 0

*s Camera 1 Position Tilt: 7

*s Camera 1 Position Zoom: 0

*s Camera 1 Position Focus: 4573

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

** end

From what I have found out online the HardwareID of 51000002 is for the PrecisionHD 1080P 12x.

So - has anyone had an issue with PrecisionHD cameras and DIM video?

NOTE: we are able to see an image and the same thing happens when we plug the HDMI directly into our TV without going through our C40.

We have also tested the HDMI input into the C40 and it works fine with another source.

I have also played with the Camera settings in the C40 - whitebalance, gamma, etc and no major changes in video.

Any words of wisdom would be great.

Thanks,

Brian Wyland

Everyone's tags (5)
8 REPLIES
VIP Purple

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

I checked three of our codecs here, and got the following results as expected when I checked the camera's status on each one:

*s Camera 1 HardwareID: "51000001"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 4X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 HardwareID: "50000002"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 HardwareID: "50000003"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

As you can see a 1080p 4x camera appears with HardwareID 51000001, while a 1080p 12x camera should have either 51000002 or 51000003.  I would assume that because your camera is showing up as a 4x and not a 12x, that could be the cause of the darker image, but it's just a guess, since it was working fine prior to the upgrade.

Have you tried to roll back the software image to the previsouly loaded TC5.x, and see if the camera still reports as a 4x and if the issue is still there?

Have you tried to plug the camera into another codec, or a different camera into that codec?  Might help in troubleshooting if it's something between the codec and camera, or one or the other.

VIP Purple

Re: C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & show

I've noticed some "dim" camera issues with some of the newer versions of TC6, but these, for us, were on the 720P cameras and well all solved with TC6.2.1.  TC6.1.x was broken for us, so were early releases of TC6.2.  Reverting back to TC6.0.1 was another way to restore functionality for us before TC6.2.1, so could be worth a try to see if it helps with your problem.

PS - The Camera firmware versions and upgrades, and which version was in which software release, are all detailed in the Release Notes, Pages 12-14.

Wayne

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Edit:

Further to Patrick's response, I've checked a couple of other cameras we have here and they show different details to what he's posted - here's the additions to his list:

*s Camera 1 HardwareID: "50000004"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 2 HardwareID: "0f000000"

*s Camera 2 Manufacturer: "Cisco"

*s Camera 2 Model: "PrecisionHD 720p"

*s Camera 2 SoftwareID: "S01692-3.0Final [ID:30038] 2009-08-27"

Message was edited by: Wayne DeNardi - added two more camera's details

Wayne
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New Member

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

So the downgrading of Firmware of the Codec still didn't make the system recognise the 12X - its still showing up as a 4X - but we are closer.

The video seems a bit brighter.    So this seems to be a software issue.

I just wonder if Ican somehow force the HardwareID / Model to show the PrecisionHD 1080p 12X instead.

Any words of wisdom out there?

- Brian

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "51000002"

*s Camera 1 Manufacturer: "TANDBERG"

*s Camera 1 Model: "PrecisionHD 1080p 4X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40082] 2012-10-31"

*s Camera 1 Capabilities Options: "ptzf"

OK

sys-con vpe1

****** Welcome to SYSTEM_VPE1 ******

Use 'quit' to end connection

OK

Connected

vpe-info all

FPGA 1, max 6/4 loc/dsp0 windows

32 phases, selected phase/quality 28/832

        phases  0- 7: 832 416 416   0   0   0   0   0

        phases  8-15:   0   0   0   0   0   0   0   0

        phases 16-23:   0   0   0   0   0   0   0   0

        phases 24-31:   0 801 832 832 832 832 832 832

valid local inputs for FPGA 1:

        17 (Multiplexed video link)

        66 (Decoded video stream)

        67 (Decoded video stream)

        129 (HDMI) (0x0)

valid remote inputs for FPGA 1:

        16 (Multiplexed video link) (1920x1080)

        20 (Multiplexed video link)

        64 (Decoded video stream)

        65 (Decoded video stream)

        68 (Decoded video stream) (1920x1080)

        81 (Menu stream) (1920x1080)

valid outputs for FPGA 1:

        8 (DVI) (1024x768@60)

        66 (DSP0) (0x0)

        67 (DSP1) (0x0)

inactive window configuration for DVI output on FPGA 1:

        1: 10000x10000@0x0 source 68 fitmode 2 border 0 active 1

        5: 2432x1824@484x1560 source 16 fitmode 0 border 1 active 1

inactive window configuration for DSP0 output on FPGA 1:

inactive window configuration for DSP1 output on FPGA 1:

active window configuration for DVI output on FPGA 1:

        1: 10000x10000@0x0 source 68 fitmode 2 border 0 active 1

        5: 2432x1824@484x1560 source 16 fitmode 0 border 1 active 1

active window configuration for DSP0 output on FPGA 1:

active window configuration for DSP1 output on FPGA 1:

mux 0: vp0=link 15, source  0

mux 1: vp0=link 15, source  1

mux 2: vp0=link 15, source  0

mux 3: vp0=link 15, source  0

mux 4: vp0=link 15, source  0

mux 5: vp0=link  6, source  1

driver: vpe1 (America rev B/B), uptime: 0d 0h 42m 16s, no GHz ARM

videorx: source HDMI-2 (129) on primary input, disabled, not encrypted

videorx: local input detection: 0x0@0.0

videotx: display on DVI-2: 1024x768@60 (powersaving on)

         frame 1344x806, front porch 24/3, sync width 136/6, polarity -/-, dvi, analog

         pix_freq 65.0 Mhz

videotx: dsp0: 0x0@0

videotx: dsp1: 0x0@0

videodetector: lvds 6, source 16: 1920x1080p

videodetector: lvds 16, source 81: 1920x1080p

ad9388a: input HDMI, drive strength 3

ad9388a: no HDMI signal, no DVI-D signal, unknown analog signal

ad9388a: digital has no lock, TMDS pll has no lock, deglitch filter is on

ad9388a: CSC mode: auto. Detected color space: auto. Coefficient preset selected: 5

ths8200: rev 04, power on, DVI-A output disabled, 0x0

ad9389b: no hotplug, no Rx Sense, no EDID

ad9389b: no encryption

ad9389b: state: in reset, error: no error, detect count: 0, msk/irq: c0/00

ad9389b: RGB quantization: full range

ad9389b: automatic gear 0

idt5v9885b: 65000 kHz M=520 P=18 D=33 IpRz=0x4d CpCz=0xa5

IRQ              Total

vpe_timer        : 2537

api_req          : 9

system_status    : 2

core_status      : 6747

hdmi_in          : 1

hdmi_out         : 1

detect_input     : 0

pll_lock_lost    : 0

ddrcache0        : 0

ddrcache1        : 0

detect_output    : 5128

local_scaler     : 0

dsp0_scaler      : 0

dsp1_scaler      : 0

vsink_local      : 2

vsink_dsp0       : 0

vsink_dsp1       : 0

vsource_local    : 1

vsource_dsp0     : 1617

vsource_dsp1     : 0

local_composer   : missing: 1 framereq: 0

dsp0_composer    : missing: 0 framereq: 0

dsp1_composer    : missing: 0 framereq: 0

local_crop       : 0

dsp0_crop        : 0

dsp1_crop        : 0

dsp0_oversampler : 0

dsp1_oversampler : 0

cec_hdmi_tx      : 0

cec_hdmi_rx      : 0

VIP Purple

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

It's interesting that your camera is reporting as HardwareID: "51000002".  I can't see that specific HardwareID listed in any of the release notes.  Perhaps the 51000002 is indeed a PrecisionHD 1080p 4X and not a 12X?

Going by the way they seem to label their cameras, the 5000000x are the 12X, the 5100000x, 5200000x and 5300000x are 4X cameras, and the 5400000x are the new 2.5X.  Going by that, yours would indeed be a 4X camera.

You could confirm by contacting the TAC and checking the exact model by the serial number.

Wayne

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Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
Cisco Employee

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

Hi,

The 4x camera that you have (has the physical outlook of the 1080p12x camera) is an interim version of the PrecisionHD 1080p4x camera.

You probably got this camera when you order the early batches of qucikset C20.

You can refer to page 36 of this document http://www.cisco.com/en/US/docs/telepresence/endpoint/camera/precisionhd/user_guide/precisionhd_1080p-720p_camera_user_guide.pdf for the specifications of this camera.

As for the dim camera, you could have a faulty camera

regards,

New Member

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

Well, we have a Cisco C40 Integrator Package - and based on the Serial number Cisco says its a 12X but reallly I didn't notice it was showing up as a 4X until much later when the video stopped working.

I wished the Camera itself had better marking so I can know for sure its a 12X or not.   All I see is the Serial number.

And the information I have gotten from Cisco they reference the system as being a C40 kit and the camera was a 12X but I didn't see a line item with the correct Serial number for the Codec.  

I am worried that I copied the 12X firmware via xcommand and it is actually a 4X.

Has anyone ever tried to load the incorrect firmware to a camera?  if so what happened?

-Brian

VIP Purple

Re: C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & show

As it's still reporting as a 4X camera, I wouldn't think that you've managed to push a 12X firmware to it.

You could try downgrading the codec to TC5.1.5 (which had the 4XS1 firwmare in it) and see if that fixes the issue, then back to TC6.2.1 afterwards.

Try the "systemtools camerarescue" command while you're on TC5.1.5 too!

Wayne

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Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
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Please remember to rate responses and to mark your question as answered if appropriate.
Cisco Employee

C40 Codec with PrecisionHD 1080P Camera 12X Dim Video & showing

Hi,

The change of 12x camera to 4x cannot be done just by loading/reloading of the normal TC software.  So this issue will not happen through normal TC software upgrade/downgrade.  If you confirm you order a 12x camera and now it becomes 4x, I would think it could be a mistake in shipment?  Maybe you can check your purchase order and confirm what is ordered.

The actual 4x camera(physically different from the 12x camera) has a different camera firmware and ID.

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