Is it only with certain recordings, do any others where you have displayed content to the TCS work?
Is the call between the endpoint and the TCS point-to-point or through a conference bridge such as an MCU or TelePresence Server?
You can upload the most recent Content Engine log that has one of these recordings, and I can try to take a look, just make note of the endpoint address and TCS alias dialed. Though I'm not good at reading them myself, so can't promise anything.
I suspect this to be and issue with iirc, in regards to the configuration on either the recording alias or recording alias template (probably the latter). Joined 16:9 forced is the best option.
Currently there is no MCU in play or video call routing infrastructure, we have just p2p calls from a single endpoint on the network into the default recording alias on the TCS. I will post if the Joined 16:9 forced configuration change does the trick.
Our C40, software version TC18.104.22.1687625, frequently goes offline with no web or serial connection. I have to remotely reboot the power using an Extron PC1. Two minutes later, it is up and running again. Happens several times a day. Could it be overheating? This unit is 37 miles away so the remote AC reboot is handy as an out-of-band solution but what's causing the problem?
A number of the older versions of TC software on had a bug where if the network connectivity was lost for a short period, they stopped communicating properly. From memory, this was fixed in TC6.3.2. With the newer versions of software you can see the temperature on the Web Interface easily too, so you can see if this is contributing to your issue.
Is there any specific reason you're running a really old version (TC5.1.5) on your device and not one of the more recent versions? The latest release is TC7.2.
If your TCS isn't accepting the presentation stream, then these two lines won't show up in your logs at all. Just need more detailed information of how you're making the calls. If using a conference bridge, what are the content channel settings, as well as if the TCS has the premium resolution option key.
I've seen in the past an MCU would be set to use H.264 for the content channel, but the TCS didn't have the PRO key, in turn it didn't support H.264 and the MCU wouldn't sent content to it.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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