One of our client has installed C40 device,three month back and it was working fine.today they just did the factory reset unknowingly, after that we are not able to reister the IP Addrees in the device, while entering the remote Ip Settings are showing IP, but its not registering the IP?? and also system information showing IP not registered....
I have did several restart,after that i had been changed Ip in the device,but still not able to change the IP, though i have tried to change the different IP, its working fine,,,but i have dedicated IP inthe particular device, for the same which was connecting other region VC's.
Are you using SIP or H.323 to register and what device are you registering to, VCS?
Did someone enter the correct GK information back into the C40
Can you ping the C40 from a PC, maybe the network info wasnt entered correctly
The gatekeeper might have a stale entry which is preventing the unit from registering. I would think by the time you read this post the gatekeeper would have flushed is entries of stale devices but you should also check to see if this is the case.
To be honest, the info and questions itself are not really clear for me.
that we are not able to reister the IP Addrees in the device
Like Nick wrote, start with the simple things step by step.
* is system ok (powered on, cables properly connected, license and option keys present, ...)
* is the network connection ok (is it pingable from the connected local network, from an other local network, can you reach it via www / ssh, can you ping external hosts from the endpoint), firewall, router, dns, dhcp, nat, ... ok?
* is the config ok, as its now a blank device, you better know what config shall be present
Great and thanks for sharing your result which will be good reference information to other.
If CallSetup Mode is direct (which I believe default parameter on most of Endpoint), even you have configure Gatekeeper address and E.164/H323ID, Endpoint won’t send registration request to Gatekeeper.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...