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New Member

C40 not pairing with Touch 12

Hi,

I am having difficulties pairing a touch 12 with the C40 codec.

C40 is currently running 7.0.2

Thanks

Wilfred

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Hi Wilfred,To confirm, is

Hi Wilfred,

To confirm, is this a Touch12 or a Touch 8?  Touch 12 would only be supported on a CTS/TX endpoint - CTS-1300, TX9000, etc.

-Jonathan

VIP Green

As per the Data Sheet, the

As per the Data Sheet, the Touch 12 doesn't work on a C40 codec.  You'll need to use a Touch 8, and in particular a CTS-CTRL-DVC8=.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
4 REPLIES
Silver

Hi Warillo, could you

Hi Warillo,

 

could you elaborate it a bit more ?

 

how the touch is getting IP information ?

Cisco Employee

Hi Wilfred,To confirm, is

Hi Wilfred,

To confirm, is this a Touch12 or a Touch 8?  Touch 12 would only be supported on a CTS/TX endpoint - CTS-1300, TX9000, etc.

-Jonathan

VIP Green

As per the Data Sheet, the

As per the Data Sheet, the Touch 12 doesn't work on a C40 codec.  You'll need to use a Touch 8, and in particular a CTS-CTRL-DVC8=.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Yes that seems to be the

Yes that seems to be the issue. I was using a T12 and replaced it with T8/T10 and now its working.

Thanks for the help.

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