We purchased two C60s from Cisco last December and now we do not have a valid service contract. We have to upgrade the firmware on the units to Tc6.3 so the client can integrate them to their systems as per their consultants. Cisco web site does not allow me to donwload the firmware file. Is there an alternative?
For anything TC6.1 or later, you will need to get it from Cisco Product Support Web Site. You must be logged in, and have an active service contract for your device to allow you to download the software.
Failing all of the above, you may be able to request a copy of the firmware file through the TAC (especially if you're requesting the upgrade through the Cisco Security Advisory).
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Wayne -- Please remember to rate responses and to mark your question as answered if appropriate.
Release key policy change and software upgrade management
As from software version TC6.1, you do not need to install new release keys; it is sufficient that the video system has a valid release key for any earlier TC software version. This means that it is possible to upgrade from 6.1.0 to 7.x.x without entering a new release key. A caveat in TC5.1.x web interface does not allow installing TC6.1 without having a valid TC6.x release key. Other software upgrade methods will still work.
Due to this change, TC6.1 and later software releases cannot be downloaded from ftp.tandberg.com anymore.
TC6.1 and later will only be available for download at http://www.cisco.com, for users with a valid service contract assigned to a CCO (Cisco Online Connection) ID.
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