C60 firmware Tc6.3 download

[sinantopuz]

Hi All,

We purchased two C60s from Cisco last December and now we do not have a valid service contract. We have to upgrade the firmware on the units to Tc6.3 so the client can integrate them to their systems as per their consultants. Cisco web site does not allow me to donwload the firmware file. Is there an alternative?

Thanks,

Sinan

[inciscowetrust]

What do you mean by "Cisco web site does not allow me to download the firmware file"? What have you tried and what happens?

Firmware updates can be found here: http://software.cisco.com/download/navigator.html

Note you must be logged in to download the files.

[Jens Didriksen]

Depends on the version they are currently running, check this security advise and contact TAC.

http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20130619-tpc

/jens

Please rate replies and mark question(s) as "answered" if applicable.

[Wayne DeNardi]

For anything pre TC6.1, you can still get it from the Tandberg FTP Server.

For anything TC6.1 or later, you will need to get it from Cisco Product Support Web Site.  You must be logged in, and have an active service contract for your device to allow you to download the software.

Failing all of the above, you may be able to request a copy of the firmware file through the TAC (especially if you're requesting the upgrade through the Cisco Security Advisory).

Wayne

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Please remember to rate responses and to mark your question as answered if appropriate.

[Teck Chye Tang]

hi,

Extract from TC 6.x release notes :

Release key policy change and software upgrade management

As from software version TC6.1, you do not need to install new release keys; it is sufficient that the video system has a valid release key for any earlier TC software version. This means that it is possible to upgrade from 6.1.0 to 7.x.x without entering a new release key. A caveat in TC5.1.x web interface does not allow installing TC6.1 without having a valid TC6.x release key. Other software upgrade methods will still work.

Due to this change, TC6.1 and later software releases cannot be downloaded from ftp.tandberg.com anymore.

TC6.1 and later will only be available for download at http://www.cisco.com, for users with a valid service contract assigned to a CCO (Cisco Online Connection) ID.

regards,