No error messages, they dial the second endpoint and the first one goes on hold, then they can switch back and forth. If they receieve a call while on with another endpoint it only asks them the following:
Accept & put current call on hold
Accept & disconnect current call
Also, the just bought the MS key, so it was never working to begin with.
For normal ms call you will not get hold resume option and if ms key is not installed then 2nd call will connect as audio call. It looks multiply config is causing this issue. If config is ok then try factory reset.
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