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New Member

C90 + TC Console

Hello, team!

I have troubles with connecting to C90 with TC Console.

When I trying to do this it show error window with"Could not connect to 192.168.60.13" message.

Software version: TCNC4.2.1.265253 

TC Console version: 3.3

OK

xconfiguration SystemUnit name

*c xConfiguration SystemUnit Name: "C90"

** end

OK

xconfiguration NetworkServices

*c xConfiguration NetworkServices Telnet Mode: On

*c xConfiguration NetworkServices SSH Mode: Off

*c xConfiguration NetworkServices SSH AllowPublicKey: On

*c xConfiguration NetworkServices HTTP Mode: On

*c xConfiguration NetworkServices SNMP Mode: ReadWrite

*c xConfiguration NetworkServices SNMP CommunityName: "public"

*c xConfiguration NetworkServices SNMP SystemContact: ""

*c xConfiguration NetworkServices SNMP SystemLocation: ""

*c xConfiguration NetworkServices SNMP Host 1 Address: ""

*c xConfiguration NetworkServices SNMP Host 2 Address: ""

*c xConfiguration NetworkServices SNMP Host 3 Address: ""

*c xConfiguration NetworkServices H323 Mode: On

*c xConfiguration NetworkServices SIP Mode: On

*c xConfiguration NetworkServices NTP Mode: Auto

*c xConfiguration NetworkServices NTP Address: "1.ntp.tandberg.com"

*c xConfiguration NetworkServices MultiWay Address: ""

*c xConfiguration NetworkServices MultiWay Protocol: Auto

** end

May be you can help me?

Everyone's tags (3)
23 REPLIES
Bronze

C90 + TC Console

Hi Valeriy,

The TC-Console can be used to configure audio and video layouts for the CTS C40 (audio only), CTS C60 and C90. The TC-Console requires the codecs to run TC4 or later.

So i don't think it will work for TCNC software

here is guide:

http://www.tandberg.com/collateral/documentation/User_Manuals/Cisco%20TelePresence%20System%20TC-Console%20(TC4.0).pdf

Regards,

Vivek

Cisco Employee

C90 + TC Console

In the TC console release notes for TC console software version 3.1, telnet and TCNC support has been added.

So, if it doesn't work now with version 3.3, it should be broken somewhere somehow.

Checking with developer where could have gone wrong, will update if there is any further info.

New Member

C90 + TC Console

Hi, Teck, Vivek

Thanks for information.

Do you have link to 3.1?

Bronze

C90 + TC Console

New Member

C90 + TC Console

Thanks, Vivek.

But it's only 3.3. available via your link...

Cisco Employee

Re: C90 + TC Console

Hi,

Please see attached for version 3.1.   Please unzip the file, goto Data folder, look for launch.jnlp and double click this.  Then version 3.1 should launch.

If you have a newer version for example 3.2 that was run previously, you might need to goto control panel>java>temporary internet files>view , and delete any TC console you see there.

If you are using version 3.1, do take note:

a) It will not work with TCNC5.x

b) I tested with TCNC4.1, it works, TCNC 4.2.x should work also, but I never have time to test it.

c) you will see the same layout as what you see in the TC console document instead of those you see in TC console version 3.3

Please try it

New Member

Re: C90 + TC Console

Hi, Teck.

Same error.

If it can help you, I attach .pcap file with conversation.

Use filter ip.addr == 192.168.60.13

Cisco Employee

Re: C90 + TC Console

Hi,

same error meaning cannot connect to the codec?

You can launch the TC console version 3.1 right?

Did you try with TCNC4.1?

Thanks

New Member

Re: C90 + TC Console

Q: same error meaning cannot connect to the codec?

A: yes

Q:You can launch the TC console version 3.1 right?

A: Yes

Q:Did you try with TCNC4.1?

A: download in process :-)

New Member

Re: C90 + TC Console

For all  4.1.0,4.1.1,4.1.2 same error.

Screenshot attached

Cisco Employee

Re: C90 + TC Console

Hi,

Is http turn on?

Sent from Cisco Technical Support iPhone App

New Member

Re: C90 + TC Console

Is http turn on?

Yes

New Member

Re: C90 + TC Console

Hi guys,

Link to developer.tandberg.com has been broken.

Could anybody to attach here latest version of TC Console. And version 3.1 does not work with my win7

Thanks in advance,

Silver

Re: C90 + TC Console

Hi Ruslan,

try the link below

http://developer.cisco.com/web/telepresence-developer/tools/integrators/tc-console

let me know if that helps

Thanks

Ravi Kr

New Member

Re: C90 + TC Console

Many many thanks Ravi

Silver

Re: C90 + TC Console

my pleasure Ruslan , do rate the reply if it helped resolving your query as it will help others as well showing the most accurate answer.

New Member

Re: C90 + TC Console

Help please.

Downloaded v6.0.0. Installation is OK (Win 7 (x64)), but could not launch from tc-console.exe file, error "could not find the main class com/tandberg/eva/App". Successfully started application from tc-console.jar file. But could not connect to codec. Codec C90 V 6.0.0. reason: unknown or unsupported product ID. What does it mean?

Thanks

Silver

Re: C90 + TC Console

i would suggest re installing or probably trying on another pC as there should not be any issue with the exe file.

For the codec is  that a c90 codec or a profile c90 unit

can you take a xstatus systemunit logs , or on web interface under the system information page , what is the device name  codec c90 or anything else.

Thanks

Ravi kr,

New Member

Re: C90 + TC Console

On systemUnit page over web i found:

ProductID TANDBERG T3 LR

I assume that is problem. How can I change ProductID? Even I could not do anything with layouts directly on C90.

Silver

Re: C90 + TC Console

Hi Ruslan,

If this is a part of T3 then it  will not be supported with the same product id, however

you can check on the licensing page if there is a procuct id to make it a c90.

http://www.cisco.com/web/go/license

use the SN:

if this is not a part of a T3 system and you have received it in an RMA or so then please provide those details,

last option puchasing a product id (probably  i am not sure if this will be an option probably sales or your accounts manager will tell better )

one thing is true that - it can be made a c90 codec.

Thanks

Ravi kr.

New Member

Re: C90 + TC Console

Hi Ravi,

Many thanks. Will try to change it over Cisco sales and support.

Interesting if ProductID connected to hardware or it can be changed over software/licensing. Previously this C90 was ordered as part of T3, later I decided to use it standalone.

Silver

Re: C90 + TC Console

Do check on the licensing page if it has any product id for c90 if so that you can change it.

else proceed as you have mentioned.

Cisco Employee

Re: C90 + TC Console

Hi,

Just for your info, TC console version 3.3.1 has been released and available at developer.tandberg.com.

This fixes the issue when using with the TCNC (no crypto) software.

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