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New Member

Call dropping?

Quick question.

A client I provide service for is dropping calls from his c-40 endpoint.

What would be the best log to look in to find out the most direct info of a reason?

Also I have taken a look at some of the logs and have found something.  Anyone out there familiar with this?  This is from the All.log file.

Jun 22 18:49:48 arm4 video4: 77259.56 DEC_FSM-4 I: create h.264 width=1280 height=720 mbps=108000 dec=ttvdec_h264_tii

Jun 22 18:49:48 arm4 video4: Core h.264 v1 decoder created

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 1: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.59 DEC_FSM-4 I: Decode Err: frame 1: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: 77259.59 DEC_FSM-4 I: intra request

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 2: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.59 DEC_FSM-4 I: Decode Err: frame 2: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 3: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.62 DEC_FSM-4 I: Decode Err: frame 3: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 4: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.65 DEC_FSM-4 I: Decode Err: frame 4: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 5: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.69 DEC_FSM-4 I: Decode Err: frame 5: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 6: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.72 DEC_FSM-4 I: Decode Err: frame 6: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 7: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.75 DEC_FSM-4 I: Decode Err: frame 7: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 18:49:48 arm4 video4: H264D_TI: IS_IDR_EXPECTED_ERROR (frame 8: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL)

Jun 22 18:49:48 arm4 video4: 77259.78 DEC_FSM-4 I: Decode Err: frame 8: ERROR 0x00008860|Corrupt Data|Concealment NOT Applied|H264D_ERR_IMPL_PPSUNAVAIL

Jun 22 13:49:49 (none) main: 77260.12 RTP I: Flux Apply payload for adaptive FEC Encoder of marked video packets, sess: 2, fecPayloadNr = 22

Jun 22 13:49:49 (none) main: 77260.12 RTP I: Flux Stop adaptive FEC Encoder Video sess: 2, because (rateInBitsPrSec = 704000 is less than 768000)

Jun 22 13:49:49 (none) main: 77260.12 RTP I: Flux: Stopping old H323 Decoder side rate control, sess: 2

Everyone's tags (2)
7 REPLIES

Call dropping?

Hi Chris!

First of all, if you mention such a question please provide some more information,

so instead of an endpoint log an overview of the involved TelePresence and network components (down

to the remote destination) and their hard/software types/versions.

I would first look at the call control if there is any interesting to see and if not start debugging deeper and possibly do some traces.

You can find more on how to debug here:

https://supportforums.cisco.com/docs/DOC-15643

https://supportforums.cisco.com/docs/DOC-15644

Most common for generic issues are firewalls, NAT-helper and Application Layer Gateways (AGL) & Inspection rules.

Short everything what blocks or changes the content of the involved packets.

Please rate the message using the stars below!

Please remember to rate helpful responses and identify

New Member

Call dropping?

This is a C-40 endpoint that is an IP dial.

It is natted and works pretty good.

I am having issues with making a call to and from Callway.  The call connects and looks good, but at 10 minutes - poof - the connection ends and another call is needed to continue.

C-40 @ 5.1.2

Telepresence Movi at 4.2 with Callway registration.

Got a sevice case open with callway, but wanted to see if I could take a look at the endpoint and try to minus it from the equation.  I made some test calls to it and there were no problems, even after 15 minutes.  It's either a problem on their network, or something going on with callway.  I'm pretty sure the endpoint is solid.

Chris

Call dropping?

For more how to debug on the endpoint check the endpoint info: https://supportforums.cisco.com/docs/DOC-15643

Yea, its most likely the NAT (either on the FW or the config on the endpoint), or a firewall in general.

Best in such a case is to have a trace upfront and behind the nat gw / fw.

In addition I can recommend to register the endpoint to a VCS-E which gives you two way uri dialing, firewall traversal, sip/h323 interworking and much more, ...

Please remember to rate helpful responses and identify

New Member

Call dropping?

Thanks for the advice.

I'll let you know how it falls out.

Buying a VCS for a single endpoint isn't going to fly though.  Ha.

Thanks again,

Chris

Cisco Employee

Call dropping?

What version of software run on C40 and also what is bandwidth you are making a call?

Do you still experience same issue after disable packet loss resilience feature by executing “xConfiguration Conference 1 PacketLossResilience Mode: Off” command from SSH/serial port?

New Member

Call dropping?

The c40 is running 5.1.2 software.  Trying to connect at 768K

I am getting packet loss.  If I disable the packetlossresilience mode then won't it just cause more problems?

Here is the last logs, look at all the packet loss.  I'm assuming it's a network issue.

Any suggestions?

BTW I am not dropping calls from any other source, just this source.

Jul 10 20:47:22 arm4 video4: 4166.13 DEC_FSM-4 I: Decode Err: frame 3813: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:47:22 arm4 video4: 4166.14 DEC_FSM-4 I: intra request
Jul 10 15:47:48 (none) main: 4192.71 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@13.46  0k ]
Jul 10 15:47:51 (none) main: 4195.83 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@13.86  0k ]
Jul 10 15:47:54 (none) main: 4198.97 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.95  0k ]
Jul 10 15:48:20 (none) main: 4224.42 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:48:33 (none) main: 4237.72 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:48:48 (none) main: 4252.32 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:49:25 (none) main: 4289.88 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@13.60  0k ]
Jul 10 15:49:33 (none) main: 4298.13 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@16.3  0k ]
Jul 10 15:49:40 (none) main: 4304.48 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.9  0k ]
Jul 10 15:49:45 (none) main: 4309.92 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:50:03 (none) main: 4328.12 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:50:28 (none) main: 4352.48 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:50:44 (none) main: 4368.35 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@10.57  0k ]
Jul 10 15:50:47 (none) main: 4371.50 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.56  0k ]
Jul 10 15:50:51 (none) main: 4375.73 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.95  0k ]
Jul 10 15:50:54 (none) main: 4378.52 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:51:24 (none) main: 4408.72 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:51:41 (none) main: 4425.39 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:51:41 arm4 video4: 4425.39 DEC_FSM-4 I: Decode Err: frame 7667: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:51:41 arm4 video4: 4425.40 DEC_FSM-4 I: intra request
Jul 10 20:51:41 arm4 video4: 4425.58 DEC_FSM-4 I: Decode Err: frame 7669: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 15:51:47 (none) main: 4431.49 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.84  0k ]
Jul 10 15:51:56 (none) main: 4440.76 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.98  0k ]
Jul 10 15:52:08 (none) main: 4452.53 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:52:08 arm4 video4: 4452.53 DEC_FSM-4 I: Decode Err: frame 8070: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:52:08 arm4 video4: 4452.53 DEC_FSM-4 I: intra request
Jul 10 15:52:09 (none) main: 4453.48 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:52:09 arm4 video4: 4453.48 DEC_FSM-4 I: Decode Err: frame 8082: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:52:09 arm4 video4: 4453.48 DEC_FSM-4 I: intra request
Jul 10 20:52:09 arm4 video4: 4453.59 DEC_FSM-4 I: Decode Err: frame 8083: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:52:09 arm4 video4: 4453.61 DEC_FSM-4 I: Decode Err: frame 8084: ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 15:52:10 (none) main: 4454.46 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.42  0k ]
Jul 10 15:52:15 (none) main: 4459.78 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.95  0k ]
Jul 10 15:52:21 (none) main: 4466.06 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@10.89  0k ]
Jul 10 15:52:24 (none) main: 4469.13 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:52:24 (none) main: 4469.20 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.23  0k ]
Jul 10 15:52:59 (none) main: 4503.32 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:53:40 (none) main: 4545.13 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:54:32 (none) main: 4596.73 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:54:32 arm4 video4: 4596.73 DEC_FSM-4 I: Decode Err: frame 10221: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:54:32 arm4 video4: 4596.73 DEC_FSM-4 I: intra request
Jul 10 15:54:38 (none) main: 4602.38 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:54:38 arm4 video4: 4602.38 DEC_FSM-4 I: Decode Err: frame 10304: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:54:38 arm4 video4: 4602.38 DEC_FSM-4 I: intra request
Jul 10 15:54:53 (none) main: 4617.71 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:55:15 (none) main: 4640.01 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.85  0k ]
Jul 10 15:55:21 (none) main: 4645.24 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.10  0k ]
Jul 10 15:55:43 (none) main: 4668.21 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.38  0k ]
Jul 10 15:55:54 (none) main: 4678.66 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.68  0k ]
Jul 10 15:55:55 (none) main: 4679.84 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:55:59 (none) main: 4683.96 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.95  0k ]
Jul 10 15:56:23 (none) main: 4707.69 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:56:23 arm4 video4: 4707.69 DEC_FSM-4 I: Decode Err: frame 11874: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:56:23 arm4 video4: 4707.70 DEC_FSM-4 I: intra request
Jul 10 15:56:23 (none) main: 4708.19 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.2  0k ]
Jul 10 15:56:27 (none) main: 4711.31 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.9  0k ]
Jul 10 15:56:30 (none) main: 4715.02 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:56:30 arm4 video4: 4715.02 DEC_FSM-4 I: Decode Err: frame 11985: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:56:30 arm4 video4: 4715.02 DEC_FSM-4 I: intra request
Jul 10 15:56:50 (none) main: 4734.94 MC I: AudioInputGateImpl::activeSpeaker(ig=54) RemoteParticipant 5 is the ACTIVE SPEAKER Active Speaker List:  5 1 
Jul 10 15:56:55 (none) main: 4739.36 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@14.40  0k ]
Jul 10 15:56:58 (none) main: 4742.46 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@13.33  0k ]
Jul 10 15:57:01 (none) main: 4745.60 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@16.3  0k ]
Jul 10 15:57:05 (none) main: 4750.15 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 15:57:06 (none) main: 4750.76 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@13.59  0k ]
Jul 10 20:57:06 arm4 video4: 4750.15 DEC_FSM-4 I: Decode Err: frame 12505: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:57:06 arm4 video4: 4750.15 DEC_FSM-4 I: intra request
Jul 10 20:57:06 arm4 video4: 4750.28 DEC_FSM-4 I: Decode Err: frame 12506: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:57:06 arm4 video4: 4750.28 DEC_FSM-4 I: Decode Err: frame 12507: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 20:57:06 arm4 video4: 4750.40 DEC_FSM-4 I: Decode Err: frame 12509: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Jul 10 15:57:09 (none) main: 4753.84 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=57,p=5) [Video (2): H.264 640x480@15.9  0k ]
Jul 10 15:57:31 (none) main: 4775.75 MC I: RemoteParticipant::requestFastPictureUpdate(p=5,ch=2) inband
Jul 10 20:57:31 arm4 video4: 4775.75 DEC_FSM-4 I: Decode Err: frame 12887: (packets lost) ERROR 0x0000121a|Corrupt Header|Concealment Applied|H264D_ERR_SEM_SLCHDR_FIRSTMBINSLC
Jul 10 20:57:31 arm4 video4: 4775.75 DEC_FSM-4 I: intra request
Jul 10 20:57:31 arm4 video4: 4775.79 DEC_FSM-4 I: Decode Err: frame 12888: (packets lost) ERROR 0x00000a41|Corrupt Data|Concealment Applied|H264D_ERR_COPROCESSOR_LESS_MBS_DECODED
Cisco Employee

Call dropping?

Possibly you are experiencing the known issue relating to the packetlossresilience feature.

This is reason interesting to verify whether or not you will see same error logs while disable packet loss resilience mode (xConfiguration Conference 1 PacketLossResilience Mode: Off).

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