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Community Member

Call SIP ext-Int VCS-E 404 Not Found

Hello,

  I have configured the vcs-e with dual nic, lan 1 in dmz with nat static public IP address

lan 2: Data segment internal network without nat

vcs-c - data segment internal network

Traversal zone in the vcs-c is active

When I make a call using the alias sip from outside to the internal network  the history call on the vcs-e indicates the following:

Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions
2013-08-26 13:29:072013-08-26 13:29:070 secondssip:vianyfel_cordaro@protokolgroup.comsip:anthony_accardi@protokolgroup.comNon-traversalSIP <->404 Not FoundThis systemView

Results
2013-08-26T13:29:07-04:-30tvcs: Event="Call Rejected" Service="SIP" Src-ip="10.10.10.1" Src-port="18811" Src-alias-type="SIP" Src-alias="sip:vianyfel_cordaro@protokolgroup.com" Dst-alias-type="SIP" Dst-alias="sip:anthony_accardi@protokolgroup.com" Call-serial-number="33de06d0-0e79-11e3-885e-0010f328943a" Tag="33de0888-0e79-11e3-b738-0010f328943a" Detail="Not Found" Protocol="TCP" Response-code="404" Level="1" UTCTime="2013-08-26 17:59:07,531"

How I can fix it,please?

4 REPLIES

Re: Call SIP ext-Int VCS-E 404 Not Found

Hi,

I think you need to post more information about your dial plan, including the resume of your search rules and transforms. Also, post a resume of the search history page, showing the result of the call atempt "not found".

The error "not found" normally is related to problem in your dial plan configuration.

Regards

Paulo Souza

Please rate replies and mark question as "answered" if applicable.

Paulo Souza Was my response helpful? Please rate useful replies and remember to mark any solved questions as "answered".
Community Member

Call SIP ext-Int VCS-E 404 Not Found

OK,

VCS-E

PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions

48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50EnabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50EnabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50EnabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
52EnabledLocal Zone Match5 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
101EnabledTraversal zone search rule 2AnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueTraversalZoneView/Edit
150EnabledDNS zone search ruleAnyAllZonesNoAlias pattern matchRegex(?!.*@%localdomains%.*$).*LeaveContinueDNSZoneView/Edit

VCS-C


PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions

48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50EnabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50EnabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50EnabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
100EnabledExternal IP address search ruleAnyAnyNoAny IP address


ContinueTraversalZoneView/Edit
100EnabledLocal Zone Match4 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
Community Member

Re: Call SIP ext-Int VCS-E 404 Not Found

I change to basics

VCS-C

PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions

48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50DisabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50DisabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50DisabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
100EnabledExternal IP address search ruleAnyAnyNoAny IP address


ContinueTraversalZoneView/Edit
100DisabledLocal Zone Match4 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit

VCS-E

PriorityStateRule nameProtocolSourceAuthentication requiredModePattern typePattern stringPattern behaviorOn matchTargetActions

48Enabledlocal zone- no domainAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
50DisabledLocalZoneMatchAnyAnyNoAny alias


ContinueLocalZoneView/Edit
50Enabledlocal zone- full urlAnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*LeaveContinueLocalZoneView/Edit
50DisabledLocal Zone Match2 Prueba VCAnyAnyNoAny IP address


ContinueLocalZoneView/Edit
50DisabledLocal Zone Match3 Prueba VCAnyAnyNoAlias pattern matchRegex^(\d+)@protokolgroup.com.*ReplaceContinueLocalZoneView/Edit
52DisabledLocal Zone Match5 Prueba VCAnyAnyNoAlias pattern matchRegex((?!.*@.*$).*)ReplaceContinueLocalZoneView/Edit
100EnabledTraversal zone search ruleAnyAnyNoAny alias


ContinueTraversalZoneView/Edit
101DisabledTraversal zone search rule 2AnyAnyNoAlias pattern matchRegex(.+)@protokolgroup.com.*ReplaceContinueTraversalZoneView/Edit
150EnabledDNS zone search ruleAnyAllZonesNoAlias pattern matchRegex(?!.*@%localdomains%.*$).*LeaveContinueDNSZoneView/Edit

I can now call from ex90 outside, but the call keeps telling me I have encryption disabled and no video. 

but registration sip from internet suddenly fails and gets back up and takes several minutes and again falls

and when I call from internal to ex90 outside using the sip alias the call takes a long time and sometimes not set.

vcs-c

Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions

2013-08-26 15:45:272013-08-26 15:46:311 minute 4 secondssip:anthony_accardi@protokolgroup.comsip:vianyfel_cordaro@protokolgroup.comTraversalSIP <-> H323404 Not FoundThis systemView


.

When I set the call from the internet to the internal and the ex90 its register in  sip and h323, the call always is h323 to sip and not  sip to sip, why?

Community Member

Call SIP ext-Int VCS-E 404 Not Found

I change the configuration in the vcs-c use Default Zone access rules : NO

and now I could make a call from the internal to the endpoint in internet, but from Internet to the internal network I can not.

And then established the call, I get the EX90 a warning screen that says:

encryption disabled and I can not see video.

Then he drops the call and appears in the VCS-C

Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions
2013-08-26 14:13:132013-08-26 14:13:2310 secondssip:anthony_accardi@protokolgroup.comsip:vianyfel_cordaro@protokolgroup.comTraversalSIP <-> H323482 Loop DetectedThis systemView
2013-08-26 14:13:032013-08-26 14:13:5148 secondssip:anthony_accardi@protokolgroup.comsip:vianyfel_cordaro@protokolgroup.comTraversalSIP <-> H323200 OKThis systemView

VCS-E

Start timeEnd timeDurationSourceDestinationTypeProtocolStatusPeerActions

2013-08-26 14:10:212013-08-26 14:10:210 secondssip:anthony_accardi@protokolgroup.comsip:vianyfel_cordaro@protokolgroup.comNon-traversalSIP <->482 Loop DetectedThis systemView

I do not quite understand because the call from the internal network to sip,

appears sip to h323  ...

And I can see that the sip registration from internet EX90 falls after the call fails.

I only works h323-h323 call from internet to internal and vice versa


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