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Community Member

Can not login with Jabber into VCS-E


I set up Expressway-E and Expressway-C (X8.1.1), Travearsal Zone is up with TLS, all certificates are fine.

The Connection to CUCM and IM&P (9.1) is also ok.

LDAP integration works also fine, has no error.

Every server is reachable, all ports are open.


Jabber 9.7.1 can not connect to Expressway-E.

The logfiles show this:


2014-06-12 13:01:03,306 DEBUG [0x00001584] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: cert, OnCertVerificationEvent, start:0 need-timeout:1
2014-06-12 13:01:03,322 ERROR [0x00001584] [sets\adapters\imp\components\Log.cpp(35)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginCup::OnLoginFailed err-code: -1, err-string: cup internel error. request-token:0
2014-06-12 13:01:03,322 DEBUG [0x00001584] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginCup::HandleCupHA ha, HandleCupHA
2014-06-12 13:01:03,322 WARN  [0x00001584] [sets\adapters\imp\components\Log.cpp(34)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: ha, invalid HA soap server index:1
2014-06-12 13:01:03,322 DEBUG [0x00001584] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginCup::HandleDnsSrv dns, HandleDnsSrv
2014-06-12 13:01:03,322 DEBUG [0x00001584] [sets\adapters\imp\components\Log.cpp(32)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginContext::ChangeState now:0 auto:0
2014-06-12 13:01:03,322 INFO  [0x00001584] [sets\adapters\imp\components\Log.cpp(33)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginStop::OnStateChanged CLoginStop::OnStateChanged
2014-06-12 13:01:03,322 INFO  [0x00001584] [sets\adapters\imp\components\Log.cpp(33)] [JabberWerx] [IMPStackCap::Log::log] - [XmppSDK.dll]: CXmppClient::FinalCleanData
2014-06-12 13:01:03,322 INFO  [0x00001584] [sets\adapters\imp\components\Log.cpp(33)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginStop::OnStateChanged conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
2014-06-12 13:01:03,322 ERROR [0x00001584] [sets\adapters\imp\components\Log.cpp(35)] [JabberWerx] [IMPStackCap::Log::log] - [LoginMgr.dll]: #0, CLoginMgrConnectionPointContainer::Fire_OnError login, OnError, 9
2014-06-12 13:01:03,322 ERROR [0x00001584] [sets\adapters\imp\components\Log.cpp(35)] [JabberWerx] [IMPStackCap::Log::log] - [JabberWerxCPP.DLL]: JWLoginSink::OnError, lerr:9
2014-06-12 13:01:03,322 DEBUG [0x00001584] [ts\adapters\imp\components\Login.cpp(88)] [imp.service] [IMPStackCap::Login::OnLoginError] - Entry
2014-06-12 13:01:03,322 INFO  [0x00001584] [ts\adapters\imp\components\Login.cpp(90)] [imp.service] [IMPStackCap::Login::OnLoginError] - ****************************************************************
2014-06-12 13:01:03,322 INFO  [0x00001584] [ts\adapters\imp\components\Login.cpp(91)] [imp.service] [IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_CUP_UNREACHABLE <9>:
2014-06-12 13:01:03,322 INFO  [0x00001584] [ts\adapters\imp\components\Login.cpp(92)] [imp.service] [IMPStackCap::Login::OnLoginError] - ****************************************************************
2014-06-12 13:01:03,322 DEBUG [0x00001584] [s\impl\system\CredentialsManager.cpp(91)] [] [CredentialsManager::GetCredentialsImplForService] - ScopedLock to protect access to credentialsMap
2014-06-12 13:01:03,322 INFO  [0x00001584] [\impl\system\CredentialsManager.cpp(107)] [] [CredentialsManager::GetCredentialsImplForService] - Found credential object associated with the Authenticator ID: WebEx
2014-06-12 13:01:03,322 DEBUG [0x00001584] [apters\imp\components\LoginUtils.cpp(88)] [imp.service] [IMPStackCap::LoginErrortoErrorCode] - LoginErrortoErrorCode: 9 mapped to: UnableToConnectToTheServer
2014-06-12 13:01:03,322 DEBUG [0x00001584] [listeners\LoginEventListenerImpl.cpp(92)] [imp.service] [LoginEventListenerImpl::OnLoginError] - errCode: UnableToConnectToTheServer
2014-06-12 13:01:03,322 INFO  [0x00001584] [ers\imp\lifecycle\LoginExecutor.cpp(375)] [imp.service] [LoginExecutor::OnSignOn] - Entry
2014-06-12 13:01:03,322 INFO  [0x00001584] [ers\imp\lifecycle\LoginExecutor.cpp(376)] [imp.service] [LoginExecutor::OnSignOn] - OnSignOn: false
2014-06-12 13:01:03,322 ERROR [0x00001584] [ers\imp\lifecycle\LoginExecutor.cpp(384)] [imp.service] [LoginExecutor::OnSignOn] - OnSignOn failed while in starting state...
2014-06-12 13:01:03,322 INFO  [0x00001584] [pters\imp\lifecycle\LoginExecutor.cpp(0)] [imp.service] [LoginExecutor::OnSignOn] - Exit


Can someone point me in the right direction how to solve this?



Community Member

I don't think you can

I don't think you can register the Jabber you are trying to use to a VCS. Only Jabber video can work thru a VCS. The Jabber you are trying to use (version 9.7.1) is built for Call Manager. You need to get Jabber Video (version 4.8.6) if you want to use Jabber with a VCS-E.

Community Member

Hi There, Did you find a

Hi There,


Did you find a resolution to this?


I too get the [IMPStackCap::Login::OnLoginError] - OnLoginError: (data=0) LERR_CUP_UNREACHABLE <9>: error.





Community Member

First, upgrade to 8.2.Second

First, upgrade to 8.2.

Second - create a Unified Communications traversal zone between Core and Edge. If you also need traversal for SIP/H323/B2B calling you need a second traversal zone for this on a different port.

Ensure your Jabber client is connecting fine inside the network.

Verify your neighbor zones are active with CUCM and CUPS.


Community Member

I'm sorry, what does "If you

I'm sorry, what does "If you also need traversal for SIP/H323/B2B calling you need a second traversal zone for this on a different port" mean?


I've set up the traversal zone, all my connections to cucm/imp are active. I get the same error. I'm also running 8.2.



Community Member

You only need the second

You only need the second traversal zone if you intend to do SIP/H323 calling between your Expressway and anyone else on the Internet. You cannot use the UC traversal zone for this purpose.

You have a public verifiable certificate on Expressway-E? Also you have a valid certificates on CUCM and IM&P either by 3rd party or trusted CA?

Community Member

I think i know what the

I think i know what the problem is, although I can't fix it immediately.


My problem - I only have 1 dns server which means everything resolves everywhere!

I've tried entering the expressway-e address in the manual connection details (removing the _collab-edge record) to no avail, thats why I keep getting these errors.


Is there any way we can force the jabber client to be in edge mode without actually having a _collab-edge srv record? Its always going to resolve _cisco-uds regardless of it being internal or on the internet. Until, of course, someone here gets the dns zoning issue sorted.

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