Can't upgrade software on C40 - From TC6.1.1 to TC7.3.7

[nick.diaz1]

Has anyone experienced the same issues I am experienced? If so, I'm curious as to how you solved it. I need some help.

I'm trying to update the software on my C40, going from TC6.1.1 to TC7.3.7. Everytime I try this the codec gets stuck in:

Initializing installation, please wait...
Running post-install hooks from installed package

The only way I can fix this is by power cycling it, and SSHing into it and doing a factory reset. But that doesn't fix the problem because the codec stays in TC6.1.1. I have even tried to go 6.3.1 or 6.3.2 but it doesn't work and I get the same result. I can't even get logs or anything because the codec stays in Maintenance Mode even after a power cycle. I have left the codec sitting doing its thing for days but nothing happens. Any ideas on how to fix this would be greatly appreciated.

Thanks

[Wayne DeNardi]

If the endpoint keeps going in to Maintenance mode no matter what version you install, then it is likely that the unit has some faulty flash or other hardware.  I would suggest you log a call with the TAC and organise an RMA.