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Cant use IR remote after Touchpad installation

I have a C40 that was used with the IR remote control successfully for months. I recently installed a Touchpad connecting it directly to the 2nd eNet port.  The software is current at 6.2.0.  Immediately after I connected and started using the touchpad, we noticed that the unit no longer responds to the IR remote control.  The camera base flashes when buttons ar pressed on the IR remote indicating that the IR signal is being received, but there is no response from the codec.  Is this a 'feature'?  Can I still use the remote and the touchpad?

1 ACCEPTED SOLUTION

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Silver

Cant use IR remote after Touchpad installation

Hi,

Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.

Hope this answers your question.

Thanks

Mubashshir Akhtar
TelePresence Solution Group

Thanks Mubashshir Akhtar
3 REPLIES
Silver

Cant use IR remote after Touchpad installation

Hi,

Touch Panel and Remote Control cannot work side by side. Once the Touch Panel is connected, it takes full control of the On Screen Display which would not allow changes to be made from the Remote. This is intended behavior.

Hope this answers your question.

Thanks

Mubashshir Akhtar
TelePresence Solution Group

Thanks Mubashshir Akhtar
Community Member

Cant use IR remote after Touchpad installation

I had that suspicion. Thank you for confirming it!

Cant use IR remote after Touchpad installation

Could you please set the thread as answered!

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