we want to be able to see our telepresence in the CDR and make some reports of how many call ( point to point) they could make. we generate report from our CTS-MAN for all meetings booked from Outlook but we want also see the point to pont calls.
actually i only see the Phone into the search engine of the CDR. ( traffic summary based on Phone Number)
so i am wondering if the CDR can see our telepresence or only the phone.
There are a couple options back in the CDR Analysis and Reporting section that you're going to want to look at, specifically the one under CDR Load that talks about when you have the CDRs written out to disk/FTP.
I've always configured mine for immediate or continuous load, which means that they write out as soon as they are ready.
This next link will help you understand the data that you're looking at once you've gotten it to your FTP server.
You can parse this data manually, but in a large, dynamic environment with a lot of calls going on, I wouldn't necessarily recommend it. I would suggest that you find the data that is interesting to you or your organization and write a daemon to parse what you want from the text files that are written out to FTP from CUCM.
Having said all that, things like CMRs (unless this has changed) don't exist for Telepresence.
It has been a while since I've worked on this, so perhaps support for that has changed, and I don't have any information on CMRs and other datasets for non-CTS devices.
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