"Video ports in use" is 34/40, and "Audio-only ports in use" is 0. We selected a CP layout with 20 windows, and we can only see video from the first 20 sites. If one site which is not in the layout, starts speaking, we only hear them, and will not see them. But they receive video from MCU. The main problem is video switching between the sites (the sites which are not in the selected CP layout). We also set the "Video switching sensitivity" to 80.
By the way, I did not found Settings>Media ports menu.
If you have a 5x4 layout on the MCU (20 sites in CP), then only one of the CP panes will be voice switched between the active speaker - I beleive this to be the top left pane. The rest will stay static.
If you click on one of the participants that isn't able to see that active speaker of the conference in the MCU's web interface, and look under the 'display' tab, what is the layout set to? Is it one of the 'Family' layouts, or participant / conference custom layout? What is the 'Focused participant' set to on the right hand side of this page? Is it 'Voice-switched' or something else?
Are any of the participants in the conference set to be 'important'? Check especially the participant in the top left pane of the layout.
Additionally, if you look at the conference page of the web interface, do you see preview images of the video received from the partivcipants you can't see? Do the stats show that the MCU is receiving a sensible codec and resolution from this participant?
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