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New Member

Cisco Codec C20 reboot several times

Dear friend.

I have problem with my Codec C20. Can anybody tell me the reason of this issue.

My device reboot after the main menu appeared several times when I powered on. . .

When I power on the system without Camera, it run normally. I can do everything (set ip by remote, access to web, ...).

But it reboot immediately after I plugged in Camera.

As my experience, maybe the power is not enough? Do you have any ideas?

P/S: This Codec was sent to me after I request RMA to replace an old failure

Vinh Phan


4 REPLIES
Cisco Employee

Cisco Codec C20 reboot several times

Hi Tien,

Make sure you use correct PSU :PSU-12VDC-70W=, This PSU is diffrent from MXP .

If you use MXP PSU then problem what you facing can be happen .

Kind regards,

Dharmmesh

New Member

Cisco Codec C20 reboot several times

Dear Dharmesh Nandoria

We change only the codec, not change any accessory.

Vinh Phan

Cisco Employee

Cisco Codec C20 reboot several times

Hi Tien,

What was issue with previous coec ?

You can try following .

1. swap C 20 PSU with known working one .

or

2 . Connect external PSU to camera ( MXP PSU will work )

is codec is working with this option .

Kind regards,

Dharmmesh

New Member

Cisco Codec C20 reboot several times

The previous have problem with power. We can't power it on.

Vinh Phan

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