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Cisco Employee

Cisco EX Video End Point - "Lost Connection with control device"

My client has a few EX end points that at the same time all have an issue with the end point communication with the touch panel. The message on the EX60/90 says "Lost Connection with the Control Device" Also the touch panel is not illuminated or working at all. Resetting the connection/cable and also power cycling the unit does not work.

We also tried swapping touch panels from working systems and that didn't work either. The customer recently lost power in their facility and all their Video Infra these are provisioned on rebooted (Pilot equipment and not connected to UPS). The EX's are all provisioned against UCM and the UCM server rebooted.

Anyone else experience this?

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