08-03-2012 07:37 AM - edited 03-17-2019 11:33 PM
I've a configuration with a VCS Expressway Starter pack (X7.1) where Ethernet interface 2 is connected to a internal network 192.168.x.x and Ethernet interface 1 is directly connected to the Internet (via a router of the Internet provider).
On the inside network I've a few TC5 & TC4 endpoints and a MCU. Communication from all of these endpoints to the Internet works fine for both H.323 and SIP.
I've also a number of Jabber/Movi accounts on the VCS-E.
Registering with the Jabber accounts to the VCS-E works fine from both the internal and the external networks.
Using on of these Jabber account (v4.3) on the internal or external network to communicate with the endpoints/mcu on the internal network there's no problem.
When using the same Jabber account to call another endpoint on the Internet I always have a one way communication, ie the Jabber does not get video and voice.
I've taken some network traces on the VCS-E but could not find the problem.
Any ideas what could be wrong?
rgds, Geert Folens.
Solved! Go to Solution.
08-07-2012 03:00 AM
Hi Greet,
Excellent...I am glad it resolved your problem. I would appreciate if you set the thread as answered!!
Cheers
Alok
08-03-2012 08:12 AM
Hi Geert,
- first and foremost check you don;t have inspection running on firewall..
- second when the jabber client is registered to control and calls to another endpoint in internet what happens?
- third when the jabber client registered to expressway what happens?
- are you having TURN enable on expressway ?
- is the jabber clients registering to expressway or control via some VPN tunnel ?
one way video problem could occur because of inspection modifying the setup messages!!
Thanks
Alok
08-07-2012 01:28 AM
Hello Alok,
No Firewall is used here.
In the mean time I did some network captures on the VCS and saw TURN negociations.
So I tried to disable TURN and this apparently solved the problem.
Video and audio communication now works in both way.
Thanks a lot for the usefull hints.
rgds, Geert.
08-07-2012 03:00 AM
Hi Greet,
Excellent...I am glad it resolved your problem. I would appreciate if you set the thread as answered!!
Cheers
Alok
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