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Cisco Spark Kit Plus

I have installed a Cisco Spark kit plus and on my self view or far end view I can see lights flickering what would be the issue 

8 Replies 8

Hello Dominic,

 

what do you mean with the lights flickering? Could you explain it more detailed? If you mean the Background of the camera is flickering? Does that also happen with natural light?

 

If it just happens with artifical lights check the if the Powerline Frequency Settings in the camera sections are correct

Patrick Sparkman
VIP Alumni
VIP Alumni

You're probably hitting bug CSCvh10504.  Upgrade to CE9.2.4 or 9.3.0 minimum, if the issue still remains recommend opening a TAC case.

Well it dosent work is shows camera upgrade required no camera connected

Are you using the Quad Camera bar or the P60 camera as the main camera?
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

Quad Camera

Wayne DeNardi
VIP Alumni
VIP Alumni

Have you tried setting the PowerLine Frequency to match that in your area (rather than leaving it set at the default "Auto" setting)?  We have to force many of ours to 50Hz here to prevent the flickering, especially from fluorescent lighting.

Wayne

Please remember to mark helpful responses and to set your question as answered if appropriate.

Also please note this happens when the camera goes in standby mode and then
awaken

We have done it all 60,50, Auto no progress the only one thing we observed is if the codec goes in standby & then revoke we get the flickering in the background