Please always describe details of your deployment and network setup.
Like if/which call control is used, how the network/firewall looks like, which software version is used, what you tried to dial.
Thx SX20 is based on the TC Software version.
You find an interoperability info in the release notes:
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/tc7/release_notes/tc-software-release-notes-tc7.pdf