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Community Member

Cisco SX20 Crash

Hello Community

This morning, My SX20 that is running on TC 6.3.  Just frooze and would not do     anything untill we rebooted it.

Does anyone know which logs is should be looking at  in order to see why it crashed please?

Thnanks

7 REPLIES
Silver

Cisco SX20 Crash

Hi Serenity,

was it happen on call or when unit was idle ?

can you attach historical log.tar.gz file from sx20 web interface of issue date ?

Community Member

Cisco SX20 Crash

Well this happend while on a call.

I'll attach the logs shortly.  brb

Community Member

Re: Cisco SX20 Crash

Hi,

I have just checked. All of the logs from yesterday as still active. They haven't gone to historical logs yet. Is there any specific logs that I should upload  from the currently active logs? Can you share some sort of document that details what each log holds please.  I understand some of logs contain but I dont know what so of the other logs contain.

Cheers

Silver

Cisco SX20 Crash

Hi Serenity,

after a crash or reboot, the current logs of that event are stored as historical log file.

there will be last modified date in front of that log.tar.gz file

Community Member

Re: Cisco SX20 Crash

Do you have an email address that I could send it to?

Thanks

Silver

Cisco SX20 Crash

Community Member

Re: Cisco SX20 Crash

Hello,

I have just sent the logs to you.

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